Bora Kim Email & Phone Number

홍콩 특별 행정구

- Engaging in customers' business processes to enhance logistics visibility by improving workflows and solutions.- Collecting and analyzing business requirements, and proposing design and workflow solutions to meet the specific needs of the business.- Collaborating and coordinating with technical teams in Hong Kong, China, and the US to design systems, functionalities, and configurations.- Overseeing projects to ensure that objectives, schedules, and deliverables are achieved.- Conducting comprehensive testing of the company's solutions in a UAT environment prior to deployment.- Delivering user training and demonstrations.

Hong Kong Sar

- Prepared all documents required for export, such as invoices, airway bills and manifests, of B2B and B2C cargo shipments.- Inputted all shipment related data into the internal system for record keeping and follow up actions.- Handled communication between customers, overseas branches, and airline partners to arrange pick-up and delivery of shipments at source and destination.- Oversaw customer inventory kept in the company’s warehouse and kept track of stock levels to ensure order fulfillment.- Managed customer accounts and issued freight invoices to ensure timely payments, as well as following up with pending accounts. - Performed accounting tasks, including arranging and issuing payments to payroll and business partners, as well as payments related the company’s daily expenses.

Hong Kong Sar

- Managed and developed the company’s channels in Korean e-commerce sites such as Naver, Coupang, Gmarket, TMON, 11STREET, and Wemakeprice.- Handled customer orders by checking stock availability, issuing order BL, and passing on to the warehouse for shipping.- Created attractive contents and imagery with product descriptions, qualities, and features in e-commerce sites to drive product sales.- Implemented promotions and marketing content from e-commerce sites for the company’s products to increase awareness and sales.- Identified new Korean e-commerce sites and handled the process to establish new sale channels along with preparing all the documentation required.- Researched market trends to determine new products that would be attractive to Korean customers.

Incheon, South Korea

- Supported the mandatory medical check-up initiative for night shift workers laid out by Korean government law.- Counselled eligible workers regarding the mandatory medical check-up requirement and encouraged them to receive the check-up in person and phone, email, and text.- Kept track of which eligible workers had received the mandatory medical check-up and maintained employee lists daily for record keeping.- Consolidated and reported medical reports submitted by employees post check-up to the accounting team to issue payments to medical institutions.

Seoul, South Korea & Phuket, Thailand

- Arranged flight tickets and scheduling for individual and group travelers for trips to Phuket in GDS (Amadeus, Sabre) - Managed travelers’ data and ensured its correctness before submitting it to APIS through partner airlines.- Liaised with airline partners and arranged alternative travel arrangements in case of unexpected travel disruptions.- Answered to customer inquiries by phone, email, and text.

Seoul, South Korea

- Made flight reservations, and issued and refunded tickets in accordance with enterprise and individual customer's requests in GDS (Amadeus, Sabre)- Analyzed fare and routing alternatives to provide best fare of the day options on all travel itineraries in line with customer requirements.- Lead the English consultation services for customers and answered inquiries from English speaking customers by phone and email.- Prepared required proof documents to submit to BSP (Billing & Settlement Plan).

Seoul, South Korea

- Planned and operated art education programs for children in provinces where cultural and educational opportunities are limited.- Developed new performance projects, including ticket pricing and marketing plans and proposals to meet the production budget. - Set up performances on-site, as well as welcoming the audience, checking guests’ tickets, and answering inquiries.- Performed accounting tasks, including calculation of income and expenses related to performances, and issued tax invoices.

Bachelor'S Degree, Performing Arts Planning & Management, 4.15/4.5

Learned about how to effectively put performances on stages. Including planning, proposals, and execution, along with marketing.

Certificate, Data Analysis Training Course

Certificate

- English-Korean Interpretation & Translation - TYC (Teaching Young Children)