• SAP Super User, Compiled Master Data for SAP Go Live in April 2016• Responsible for $130 Million Per Annum in Customs Duty payments & reconciliation to Bond register at 100% compliance• Responsible for rework process to ensure all products are 100% compliant for the Australian market• Provide Daily Companywide SOH & OOS report keeping in stock at >95%• Responsible for Balancing Stock levels Australia Wide keeping DIFOT at >95% • Provide various Monthly Inventory reports for Senior Management• Responsible for Daily balancing of SOH between SAP & 3PL’s• Liaise with Bevchain & PMA 3PL’s• Perform Quarterly State visits for inspections & spot cycle counts, NSW inspected Monthly• Produce monthly slow moving & obsolete inventory reporting and to work with Operations and Sales to reduce the slow-moving inventory out of the supply chain• 2007 - Individual Achievement Award at National conference• 2013 - Team of the year – Integration of Magners into the business• 2016 - Team of the year – Integration of SAP into the Business

• Leadership of a team of 16 call centre operators, with a strong focus on coaching and development of staff• Maintaining PABX at Rosehill premises• Assisting gaming & wagering staff with resolving stock take errors• Daily interactions with warehouse & logistics staff on outstanding inventory orders• Weekly interactions with courier company regarding outstanding pickups & returns on products• Providing a weekly volume reports and call centre monthly activity report to relevant superiors• Reducing annual costs by approx. $400 000 by cross training staff; thereby reducing numbers to 7 operators• Utilising advanced excel skills to create numerous spreadsheets, assisting many sections of the company to maintain computer systems

• Implementation & launch of the National Call Closure centre, inclusive of implementing relevant procedures relating to call closures• Leadership of a team of 7, responsible for training of staff on financial closures in over 100 different customer contracts• Coordination of courier pick-ups across NSW • Responsible for invoicing of over $1 million per month• Utilising advanced excel skills to create spreadsheets that maintain service queues with various service partners to keep in sync

• Coordination of technicians for repairs to customer equipment, strictly adhering to SLA policy and procedures• Liaising with relevant persons within the business to ensure a smooth running of day to day operations – following up outstanding part orders and repairs• Putting forward ways of improvement & innovation to the appropriate superior, having implemented various improvements to the call management systems• Stock take of engineer’s inventory• Account management for MMI, increasing SLA level from below 60% to 90%+• Completion of First Aid Certificate, acting as a First Aid Officer for NSW Field Service area• Chairman of AWA OHS committee• Completion of basic, intermediate & advanced excel training courses• Awarded AWA Employee of the Month in July 1997

• Working in a team environment for National Facsimile Service Control Centre, acting as the second level support for Service Control Operators• Liaising with the Service Supervisor & National Technical support on technical matters to ensure customer satisfaction• Providing operational and technical advice to customers over the phone• Problem solving for programming & operational Facsimile problems• Coordination of technician for repairs to customer Facsimile machines• Lodgment of service calls via PC to mobile technicians• Devising and maintaining the computerized Help Desk Database, using Casebase & involving both technical and programming data

• Working as part of a team of 13 in 7 days a week, 24 hours a day, shift environment• Maintaining high levels of customer service at all times• Professional phone manner when handling incoming and outgoing calls• Liaising with external companies on operational and technical matters• Escalating appropriate issues to the relevant operational supervisor• Exposure to various areas of the bank;o ATM Monitoring – Monitoring the autobank network state-wide & coordinating the service teams to repair autobanks swiftlyo Computer Alarm System – Monitoring the branch alarm system state wide during after hours and coordinate with MSS to attend sites where requiredo Branch Enquiries – Provided operational advice over the phone in relation to branch terminals, proof machines & PC’s. Problems were input into a databaseo Lost/Stolen Cards – Following effective verification of cardholders via phone, new cards ordered through keyboardingo Eftpos – Providing technical advice where appropriate, preparing new terminals, organizing couriers to deliver and install replacement terminals, Liaising with technicians on escalated technical matters

• Analysing and ordering cash requirements in preparation for the week ahead• Supervising 6 tellers & assisting in checking their balances• Balancing the day’s work for the branch and 3 sub-branches• Managing the customer enquiries desk• Professional phone manner when handling incoming and outgoing calls• Filling-in and typing-up of new accounts• Adhering to changes of address/names/lost passbooks