Brian Menke Email & Phone Number

San Jose

Collaborated extensively with Business Value Services (BVS), Customer Success Managers (CSM), Oracle Consulting Services (OCS) and Oracle Partners.Performed customer Health Checks and supported Quarterly Business Reviews (QBR’s).Supported complex solutions including Oracle Knowledge products, Service Cloud, Intelligent Advisor, and Digital Assistant, including building integrations between solutions.Designed and delivered training courses for Oracle employees both in technical and sales roles. Provided customer training.Created and delivered business solutions in conjunction with customer’s requirements and buying processes.

Instrumental in helping close three of the largest West Coast deals in the company's history - HP, PG&E, Verizon.Collaborated with product engineering to provide feedback from customer requirements to recommend future product direction and enhancements.Accountable for all Cisco and Cisco partners UCCE and UCCX presentations and demonstrations.Created and delivered business solutions in conjunction with customer’s requirements and buying processes.

Instrumental in helping close the two largest deals in the company's history - Lockheed Martin, and Jeppesen Sanderson (Boeing division). Developed large-scale content management solutions to meet customer's business requirements. Architecture consists of Java, SGML and XML component level content management system.Analyzed prospect's needs and write proposals.Performed solutions focused product demonstrations.Provided post-sales technical support, product implementation and customer training.

Earned the highly prestigious Master Training Specialist Award.Supervised eight Technical Instructors and 84 students.Designed and wrote leaning courses.Performed classroom and lab instruction.

Bachelors Of Science, Electronics Engineering

Associates Of Arts, Instructor Of Technology