Brian Lynch Email & Phone Number

• Responsible for managing and delivering interactive dashboard reports whose audiences include Senior Management, Clinical staff, Media and Government.• Delivered an interactive Organisational Chart, the outcomes of which improved the HR Dept's Data Quality, vastly reduced their workload, facilitated improved communication across the department. I presented this to Senior Executives with a view to roll this out across the entire HSE.• Currently managing a dashboard that reports on the efficiency and cost benefits of using Robotics Process Automation (RPA) to process documents.• Contributing to a large project that reports on Hospital Waiting Lists and Scheduled Care appointment queue times.• Managed and maintained the work items and progress of project deliverables while also assisting other Project Managers in their role.• Worked on a two-week Agile Scrum sprint schedule. During each sprint, I hosted the Daily Standups, Sprint Planning and Sprint Reviews for various teams and worked to enable progress and remove blockers.• Engaged with Senior Stakeholders of the project through Sprint Reviews and Requirements Gathering, ensuring to incorporate regular customer feedback.• Contributed to Project Management workshops to improve efficiency around the processes involved.• Collaborated with various technical teams, both internal to HSE and external contractors.

• Based in three industry leading clients - a telco service provider, a multi-national clothing retailer and a national media company. I contributed to the delivery of multiple phases of background systems deliveries in prep for store openings, a new mobile service offering and an e-commerce website launch.• Introduced Agile Scrum inspired processes such as a monthly Retrospective to encourage team contribution to the lessons learned and a daily Stand-Up to improve team communication, coordination and to assist the Test Leads and Managers.• Worked in a multidisciplinary environment. Engaged with internal, external and key customer-facing stakeholders and senior management. Collaborated with SMEs and developers regarding test requirements, coverage, timelines and triaged issues such as delays and bugs.• Peer reviewed and prepared Test Plan and Test Completion reports circulated to Managers and Stakeholders. I also communicated daily and ad hoc progress.• Trained, coordinated and reviewed the work of other QA Analysts. This involved delivering workshops, managing offshore resources and coaching them on their skills and contributions. • Provided assistance to multiple projects simultaneously showcasing my abilities to adapt quickly, manage time and support my colleagues when needed.• Analysed requirements and tested the systems for future store openings, vital website functions and customer journeys for new services delivered to the general public.

• Embarked on a solo trip throughout parts of Europe to learn about different cultures and history.• Worked on up-skilling myself and obtained the Prince2 Foundation certification and started relearning Java programming.

County Dublin, Ireland

• Worked in established and growing companies in Utilities and Healthcare Technology. Gained the ability to adapt to different industries, projects and teams within a short period.• Experienced in working in an Agile Environment (Scrum). Participated in sprint planning, testing and development effort. Also advised on features to work on and resources required.• Communicated and worked with Developers, Product Owners, Project Managers, Team Leads and other stakeholders regarding deployments, project stages, QA processes and schedules.• Assumed responsibilities of the QA Manager when needed - acted as SME, communicated reports and issues to management, coordinated test plans, deadline changes and organised defect triages.• Responsible for a wide range of Front-End testing - desktop and mobile websites, Android and iOS apps and bespoke programs. Also tested APIs, Back End changes and customer and system data with SQL.

County Dublin, Ireland

• Promoted and sold Samsung consumer electronics in various location around Dublin.• Informed and trained in-store staff on new products while maintaining a positive dynamic.• Completed regular training and exams to provide the customer with the best advice.• Built instant rapports with customers to gain brand trust and help achieve sales targets.• A go-to person for product knowledge and after-sales care.

Ballymount, Dublin

• Worked on promotional and merchandising events for companies across various industries.• Team Leader – ensured smooth running of promotion and management of staff.• Engaged with and invited members of the public to participate in events and competitions.• Communicated client’s message to consumers in an engaging, enthusiastic manner.• Represented various clients across the mobile tech & communications, gaming and alcohol industries.

Master’S Degree, E-Commerce

• Website Design & Implementation • Networks & Internet • Java. • Next Generation Management. • E-commerce Infrastructure. • Digital.

Bachelor'S Degree, Business Studies

• Digital Marketing. • Database Systems. • Electronic Business. • Strategic Management.