Responsible for all aspects of commercial operations including sales management, GTM process optimization, lead-to-opportunity management, customer support, business intelligence, data quality, commissions & CRM ecosystemResponsible for managing Business Development, Account Management, Application Engineering and Customer Success teamsDeveloped and refined Shapeways’ Prospect-to-Cash processes for eCommerce and Enterprise customers

Responsible for all Global Commercial Operations functions including Data Quality, Business Intelligence, CRM Ecosystem (SFDC, >600 end-users), Sales Performance Management, Sales Training & Change Management, Go-to-Market Process Optimization, and Annual Revenue Modeling to support Territory/Quota Planning.

Responsible for the Sales, Marketing, and Customer Experience CRM Ecosystem, globally across Lexis Nexis business units (>1,100 end-users). Migration from legacy CRM solutions to Salesforce.com including: Business Case justification and investment; business requirement definitions; functional process optimization; data quality improvements, SFDC configuration, end-user change management and adoption strategies, business intelligence reporting, end-user experience improvement, and governance.

Responsible for all Go-to-Market and Product Management for Explore Information Services $100M suite of insurance underwriting data products. Managed and grew to $130M+ as a result of effective sales performance management, introduction of CRM processes, tool (SFDC) and reporting to the organization, and building/launching an industry-changing criminal records product to assist with policy underwriting.

Responsible for strategic development, deployment, and management of key programs for Thomson Reuters Legal, Customer Sales & Experience Organization. Successfully deployed and managed Salesforce.com ecosystem for more than 2,100 end users which included new sales & sales management processes and technology tools to support them. Achieved adoption rates north of 95% against KPIs. Leader of Pan-Thomson Reuters Global Sales Process program including Developing global processes around Sales Stages, Pipeline Analytics, Forecasting, Retention, Sales Enablement and Governance.

Responsible for all aspects of commercial operaction including sales process, customer journey, territory planning, training, performance analytics and delivery of strategic marketing product launches, programs and incentives.

Managed $180M Westlaw Litigator product suiteDesigned and executed marketing strategy resulting in product revenue growth of $18-20M annuallyIntegrated new strategic litigation products and services into core suite of products Developed and managed brand strategy for the most prominent growth vector in the companyDeveloped and executed strategy for expanding litigation footprint in legal, corporate and government marketsIntroduced innovative product launch process to ensure channel readiness, engagement, reduced ramp and accelerated sales and revenue recognitionRecipient of President's Quick Wins Award, January 2010Built credibility and strong relationships with sales and account management channelsApplied customer-centric approach to product management and marketing strategyLeveraged e-commerce, social media and analytics to increase customer acquisition and retentionSupervised and developed high performing team of marketing professionalsManaged marketing budget of $1.2M

Responsible for Small Law Firm strategic marketing programs. Including, product launch, customer journey, persona/segmentation & customer acquisition.Developed and managed product strategy for Solo and Small law Firm market segments resulting in revenue growth of $35MLaunched customer-centric online product program resulting in $20M annual sales and $10M incremental revenue within two yearsLed business strategy for acquiring new solo customers through segmentation of market and creation of new value propositions resulting in the addition of 5,500 new customers and 60% year-over-year growth

Concentration in the areas of Criminal, Estate Planning, Elder Law & Real Estate Transactions.

Started new organization designed to drive increased retention and revenue in Small Law segmentManaged a team of 17 attorneys and support staffResponsible for coordinating customer touch-point strategy with market segments

Responsible for front-line customer support Promoted to Specialist team within six monthsMentor to new employees