As an Operations Manager at Rocket Mortgage, I leverage my BBA and MS degrees and my six years of experience in the mortgage industry to analyze and improve operational processes, identify areas for enhancement, and implement strategies to increase efficiency. I manage and supervise a team of professionals, ensuring they have clear tasks, deadlines, and performance standards.I am passionate about developing processes and trainings to eliminate constraints, building and maintaining strong internal and external stakeholder relationships, and managing complex projects. I am a collaborative problem solver, committed to achieving creative solutions. I have designed and implemented processes to streamline probate, communication, and consistency across teams and departments. I have also contributed to a special project to assist disadvantaged Michigan residents, collaborating with the City of Detroit and other agencies to vet potential employers and landlords.