Corey Perry Email & Phone Number

Pune, Maharashtra, In

• Analytical in Analyzing and Troubleshooting: Proficient in diagnosing and resolving issues with ConnectWise, Microsoft Teams, and RingCentral, enhancing user productivity and fostering seamless collaboration. 💻🔍🛠️• Efficient ServiceNow Management: Utilized ServiceNow ticketing system to proficiently manage and resolve user inquiries, ensuring swift and satisfactory support. 🎫💡• Enhanced User Experience: Successfully resolved remote and in-office user issues, optimizing operational efficiency and ensuring a seamless user experience, including vendor-related challenges. 🖥️🛠️• Strengthened Security Measures: Assisted in onboarding processes by configuring Multi-Factor Authentication (MFA) and VPN setup, significantly enhancing security measures for user authentication and remote access. 🔐🔑• Empowering Training Sessions: Conducted comprehensive training sessions for newly recruited staff, empowering them to deliver top-notch technical assistance and support for computer systems, hardware, and software. 🎓💻• Organizational Excellence: Demonstrated strong organizational skills by creating detailed documentation in SharePoint and an in-house Wiki board, providing a valuable resource for efficient issue resolution and training. 📚📝

Pune, Maharashtra, In

Technical Troubleshooting• Guided clients through complex technical issues encompassing software, hardware, and cloud environments, ensuring swift problem resolution. 💻🛠️Technical Assistance & Monitoring• Reacted promptly to SolarWinds monitoring tool events, restoring service reliability, and minimizing downtime. 🛠️🔍• Provided dependable 24x7 network operations desk assistance, ensuring smooth operations in a dynamic NOC environment. 🕒🌐• Monitored and reported issues, collaborating with on-site engineers to ensure efficient resolution and service restoration. 📊🔧Ticket & Incident Management• Assigned and coordinated issue resolution with site engineers using the ServiceNow ticketing system, ensuring seamless service delivery. 🎫💡• Initiated tickets in the ServiceNow system for connectivity loss or user-reported problems, facilitating efficient incident management. 📝💻• Managed high-severity critical issues, delivering timely documentation to upper management for informed decision-making. 🚨📈Leadership & Collaboration• Collaborated closely with senior management to develop new procedures and drive strategic initiatives, achieving SLAs above 90%.

Anchorage, Alaska, Us

• GRC Control Enhancement: Specialized in evaluating and enhancing GRC controls to meet stringent industry standards such as NIST SP 800-53 Rev. 5, ensuring comprehensive security measures. 🔍🛡️• Risk Mitigation Collaboration: Collaborated with cross-functional teams to identify and mitigate risks, fortifying organizational security resilience through unified efforts. 🤝🔒• Policy Alignment for Robust Security: Aligned policies with CIS Critical Security Controls, ensuring adherence to industry best practices and bolstering robust security standards. 📜💼• Effective Communication and Training: Proficient in articulating technical concepts during troubleshooting, training, and documentation efforts, contributing to organizational success in cybersecurity initiatives. 💻🔧📚• Compliance Assurance and Documentation: Contributed to the development and maintenance of GRC policies, procedures, and documentation, ensuring compliance with regulatory requirements and industry standards. 📝📊• Expert Support and Guidance: Provided expert support and guidance to business units on security-related matters, including access controls, data protection, and compliance requirements, ensuring comprehensive security measures. 🆘🔐• Thorough Security Reviews: Collaborated with IT teams to conduct meticulous security reviews of internal systems, applications, and technologies, ensuring adherence to stringent security policies and standards. 🖥️🔍• Stakeholder Awareness and Compliance: Delivered engaging presentations to stakeholders on identified risks, fostering a culture of security awareness and compliance throughout the organization. 🗣️🚨

Bachelor'S Degree, Information Technology

Associate Of Science - As, Computer Systems Engineering Technology - Cybersecurity