Derek Stubbs Email & Phone Number

Managed an average of 15 claims intake representatives. Responsibilities included interviewing, hiring, onboarding, team management and call auditing. Demonstrated success in coaching and leading reps to improved overall audit scores, acceptable call handling metrics as well as holding accountability in attendance. Various methods used to promote positive morale and team building through contests, business games and team activities. Regular contact and expectations communicated through regular monthly team meetings and regular bi monthly 1 on 1 meetings.

Demonstrated adaptability with loss entry through multiple systems.Experienced in SQL query searches through legacy claim information retrieval.Demonstrated time management and project completion deadlines with Esurance Total Loss Conversion

*Work from home claims call center employee. *Assist fellow claims specialist with questions or concerns. *Rotation of processing online entered claims/tow invoices as well as claim phone calls as they are received. *Assistance in verification for accident scene tow requests. *Maintain schedule adherence as well as loss taking statistics

Winston-Salem, North Carolina Area

*First notice of loss to Auto, Home and Life claims. *Assist customers in reporting initial claim reports. *Managing call center traffic calls and routing calls to phone lines as needed. *Deescalation of accident scene calls and assist in reporting claim details. *Ability to stick to strict schedule, follow proper claim guidelines and assigning claims to proper claims adjusters.

Winston-Salem, North Carolina

*February 2017 - AP Team member of the month (for continual assistance with Asset Protections)*March 2016 - Team member of the month*2016 - Held highest amount of REDcard (credit/debit) Applications for the store **Utilized Customer Relationship Management with frequent customers and to drive sales.*Assistance with Pilot store implementation of new Target run mobile department. *Maintain knowledge of technological releases and specifications for various electronic items. *Customer assist throughout multiple departments ranging from Electronics, Mobile, Toys, Automotive, Luggage, Sporting Goods and Seasonal Items.

King, Nc

*2013 Hospitality Ambassador of the Year*Supervision to an average of 5 employees per shift. *Maintain cleanliness store standard. *Ability to maintain strict schedule to ensure nightly tasks are completed while assisting customers. *Inventory count for truck deliveries. *Inventory management to ensure for smooth shift transitions. *Ability to sustain acceptable drive thru times standard.*Strong Time Management Skills*Ability to make decisions due to 3rd shift with limited to no supervision.

Winston-Salem, North Carolina Area

*Provide warm and welcoming experience to visiting guests. *Duties include running concessions, maintain cleanliness for property and equipment tear down and cleaning. *Utilized Customer Relationship Management with frequent customers.

Bachelor'S Degree, Business Administration And Management, General

Beta Gamma Sigma NC Chapter member

Associate Of Arts - Aa, General Studies