Responsible for optimizing the intersection of product, engineering, and customer success. It supports the R&D team and their go-to-market counterparts to improve alignment, communications, and processes around the product. Accelerate feedback loops, increase efficiencies, and improve products.• Collecting, and analyzing product data to help (e.g. PMs. QA, R&D) to improve processes around the product.• Standardizing business processes, such as planning and reporting, to facilitate product development.• Establishing the work pattern to perform data maintenance in Metabase API.• Implementing temporary solutions to solve immediate issues to customers complaint.• Handling the implementation, development, and maintenance of any product or project that is existing or new, such as : Product Identification - Develop and maintenance Photo, Quantity, Description, Volume & Weight, Barcode SKU. Campaign Contentful API - Maintenance all Campaign Banner Homepage GudangAda. Digital Goods - Maintenance, develop product digital and monitoring transactions bills payment product digital.

• Perform socializing for the purpose of an employee's workload evaluation• Observe and analyze the workload of employees.• Planning the required headcount.• Optimize the number of organizational layers for an effective span of control.

• Approach what employees want and expect in dealing with relevant stakeholders.• Completing the preparations for documentation for employee mutation and termination.

• Conduct data entry for employee performance assessments.• Doing employee assessment calculations.