• Founded and operated a web portal and multilevel marketplace e-Commerce business specializing in the sale of name brand products.• Developed and managed all operations of the business independently, including strategic planning, merchandising, marketing, customer relations, brand positioning, revenue growth, and financial management.• Managed customer relations, ensuring each customer received first-class service and support.• Oversaw all marketing and advertising campaigns and strategies to increase customer traffic and drive sales.• Implemented a customer-centric culture of communication, collaboration, and accountability, resulting in top-tier performance and outstanding online reviews.• Managed all sales and shipping operations, preparing purchase orders and customer invoices, communicating with customers throughout the duration of the sale, and providing tracking and delivery confirmations. • Managed Amazon and eBay implementation, website design, PayPal transactions, FedEx, UPS, and USPS services, compiling and maintaining all accounts records and bookkeeping.

• Increased customer satisfaction by coaching and guiding sales representatives on product specifications, sales incentives, and effective selling techniques.• Evaluated individual sales performance to identify the best methods and strategies to improve sales results.• Used strong negotiation, persuasion, and consultative selling skills to close lucrative deals and earn future business.• Established an inclusive and positive working environment to reduce employee turnover and develop a collaborative workforce.• Consistently met sales goals and consumer engagement to generate greater sales growth and customer loyalty.• Implemented persuasive and creative sales strategies to optimize growth and achieve weekly, monthly, and quarterly growth targets.

• Consistently met personal sales goals and provided quality customer service.• Promoted a positive customer experience by keeping all customer areas clean and displaying merchandise according to company merchandising standards.• Closed sales transactions, performed register functions, and followed company cash handling policies.