Islam Hafez Email & Phone Number

Cairo, Cairo, Egypt

Collaborate with stakeholders to gather and document business requirements, develop and configure Dynamics 365 solutions to meet business needs, conduct testing to ensure the solution meets specified requirements, train users on new functionalities while providing ongoing support, and monitor system performance to make necessary adjustments for optimal efficiency.

Cairo, Egypt

• Participate and lead operation and finance areas of implementation.• Prepare business requirements and create system design.• Participate in software configuration, testing, training and deployment.• Become proficient in assigned products.• Perform project management duties as directed.• Ensure quality assurance measures.• Proactively manage related parties’ relationships and become a trusted advisor.• Mentor associates on software functionality and methodologies to contribute to team success• Achieving engagement objectives.• Provide regular internal project reports when required.• Attend product functionality briefings and training sessions.

• Schedules and coordinates project resources to ensure right bench utilization and project profitability.• Ensures that the project team is successfully executing on the approved project plan.• Configures solution and Follows business processes.• Leads the discovery process, conducting business process analysis and gap analysis. • Demonstrates the solution to the prospect with particular emphasis on the business and competitive value of the solution. • Responsible for the design of modifications or extensions to the standard Microsoft Dynamics applications.• Working continuously on a task until completion.• Prioritizing and managing several open cases at one time.• Provide pre-go-live and post-go-live end-user support.

Egypt

• Intimate knowledge of Microsoft Dynamics AX Trade and Logistics, Finance, Project Accounting modules, and possess strong Analytical and problem solving skills combined with demonstrated result-driven approach in all ERP implementation related endeavors.• Apply advanced analysis skills and experience to define appropriate solutions, develop detailed design specifications and test application delivery for Microsoft Dynamics AX implementation.• Participate in all aspects of the implementation project from analyzing the business requirements to configuring the Dynamics AX solution to meet the business needs.• Provide in depth knowledge of the Microsoft Dynamics AX Finance, Project Accounting, Trade and Logistics modules and evaluates the business processes against the standard AX functionality.• Responsible for documenting the business requirements and defining the actions a solution must take and the expected outcomes.• Responsible for configuring and preparing the customization specs for the Microsoft Dynamics AX Finance, Project Accounting, Trade and Logistics solution to achieve the business requirements.• Full life-cycle project activities, from Analysis - Design - Implementation - Go-Live within the Financial and Projects areas of Dynamics AX.• Advantage understanding of ERP systems to drive functional improvements and identify areas for process development.• Test functionality developed by the implementation team against business requirements.• Support and drive change process and communication.• Hands-on configuration of Dynamics AX production and inventory modules.• Provide pre-go-live and post-go-live end-user support.

Egypt

• Participate in ERP implementation projects from analyzing the business requirements to design required solution and configuring ERP system to meet the business needs.• Ensure effective usage of application portfolio.• Provide support and maintenance of ERP systems, mainly Microsoft Ax Dynamics.• Respond to any IT application incidents within a timely and efficient manner.• Provide technical support to users on all business applications used in the company and solve any issues, errors reported.• Ensure software integrity between objects on production environment and test environment.• Create and maintain all business application documentation.• Perform test scenarios for implemented solutions.• Administration of the system creates user accounts, assign privilege, permissions and access control roles.• Perform ERP system backup and recovery including disaster recovery scenarios.• Compiling required data into reports for the respective user departments.• Adhere to set of process and procedures. Early highlighting obstacles preventing adherence.• Timely submission of reports.

Egypt

• Lead or be part of the functional implementation team. • Work through the Dynamics Ax 2009 implementation lifecycle.• Provide inputs regarding Dynamics Ax 2009 capabilities and functionality to the clients. • Supervise the implementation of the Dynamics Ax Software and ensure the end user's acquaintance with the software.• Develop an understanding of our client business needs to define systems requirements for Dynamics Ax 2009 Implementations.• Document business requirements for implementation using Microsoft Sure Step Methodology. • Act as the liaison between the business users and the IT implementation core team. • Project Planning. • Test the functionality developed by the implementation team against the business requirements. • Provide training to the business users on Dynamics Ax 2009. • Go-Live and support. • Setting up new users. • Working continuously on a task until completion.• Prioritizing and managing several open cases at one time.

Egypt

• Responsible to coordinate activities between the project manager, team of software developers and clients throughout the project lifecycle.• Interact with clients to comprehend their needs and note down the features required in the software and their core modules.• Guide the project team members in the procedure of documenting the business need and data and in configuring the modules• Inspect the functionality and application of the software in terms of client's expectations and find out the deviations or inefficiencies• Supervise the implementation of the Dynamics Ax Software and ensure the end user's acquaintance with the software. • Counsel the team of software developers to develop tailor made applications and modules to suit client's requirements.• Provide direct support, online or over-phone to the users and developers and resolve their technical queries.• Plan the project schedules, support the management in implementing each step on time, and obtain desired results.