Ivan Leonardo Email & Phone Number

Boston, Massachusetts, United States

São Paulo, Brasil

• Analyzed organizational processes to identify and evaluate risks, control points, and effectiveness of controls, contributing to a reduction of financial impacts and losses.• Collaborated with business areas and process owners to design and review controls and implement key performance indicators (KPIs), resulting in increased adherence to risk management guidelines and regulatory compliance.• Utilized interviews, walkthroughs, and flowchart designs to map risks and internal controls of administrative processes, ensuring an accurate assessment of control effectiveness.• Evaluated adequacy of processes and sufficiency of controls defined by business areas, providing valuable insights to support the development of regulatory-compliant rules.• Actively promoted a culture of controls within the organization, disseminating risk management best practices and effective communication to strengthen internal controls compliance.

• Successfully managed a diverse portfolio of individual clients, developing and maintaining long-lasting relationships to deliver results in various banking and financial products, including credit cards, personal loans, vehicle financing, and insurance.• Monitored delinquency indicators, developed credit recovery strategies, and implemented effective recovery plans, significantly reducing overdue credits.• Demonstrated expertise in generating and conducting real estate financing operations and fostering partnerships with construction companies resulting in exceptional outcomes for the bank.

• Executed post-contract real estate financing operations, including assisting customers with requests to amortize the outstanding balance, calculate the settlement of the balance, and change maturity.• Reviewed and resolved operations with irregular balances, minimizing the financial impact on the organization.• Calculated outstanding balances for use in lawsuits against debtors to recover amounts owed.

• Provided exceptional customer service to clients, offering various post office services, including letter and package reception and the sale of financial products and services.• Facilitated payment of utility and phone bills, ensuring accurate transaction processing and timely delivery of services.• Maintained high professionalism and attentiveness while addressing customer inquiries and resolving issues and concerns promptly and courteously.

Executive Mba, Business Management

Bachelor'S Degree, Geography