Ivan Loktev Email & Phone Number

Tbilisi, Georgia

Tbilisi, Georgia

IT & IoTProduct: Telematics, telemetry service delivery worldwide platform for both PaaS, SaaS and standalone solutions.Working in an international team - communicating internally and with customers in English and in the native language.Backend development. Support and maintenance of client companies, providers as well as their customers from USA, EU countries, Mexico, CIS.- Skills: REST API, Java, Network, Bash, App & Script automatisation (Internal + Commercial), Linux/Windows administration, MySQL, Client-Server relationship issues- Project: Navixy — the platform (main product). Backend development.Web Server: Skife, Guice, Netty, JDBI, ActiveMQ Artemis, and more.Development and updating of the platform API, including integration compliance for retranslation protocols.Webhooks projecting and implementation.API documentation maintenance.- Clients' servers deployment- Hardware configuration (GNSS trackers, sensors, beacons, MDVR platforms, fleet and employee management systems, mobile monitoring and tracking applications)- Maintaining and editing external and internal documentation on the core product, platform integration products and technical support tools in English (plus native language translations)- Creating and maintaining tickets for developers (YouTrack)- Logs analysis (Graylog)- Working with GNSS and telematics data transfer protocols (TCP/UDP)- Remote device analysis on requests (HEX/HEX-to-binary/ASCII raw traffic manual parsing)- Remote assistance with devices' configurations- Assistance in developing a training system for company's technical roles staff- Communication with sales and marketing team in the context of customer support- Handling of tickets created in Spanish (via translation tools)

Moscow, Moscow City, Russia

L1-L2 technical support specialist.Requests monitoring and routing into a servicedesk (GLPI).Analysis, diagnostics and troubleshooting of client systems,applications, business software (the company's own software), client-server-part problems identifying, setting up applications and services.User side network analysis and settings correction (DNS, DHCP, ports and protocols, network configuration).Working with terminal servers (quotas, setting up a session, correcting for incorrect operation of applications and services on a terminal server, profile fullness analyzing, cleaning up profile caches).Setting up a workplace for remote work(RDP, VPN, DirectAccess, MRD, etc).Business software config editing. It's installation and configuration.Working with Active Directory.Client side analyzing and troubleshooting DFS, collecting information for granting access.Debugging of Microsoft products and services (Office, Sharepoint, Teams, Stream, OneDrive, working with Azure), including non-trivial problems analysis and elimination.Participation in the development and adjustment of new business processes and workflow of the technical support service.Consolidation and filling to knowledge base.Writing instructions for users and IT employees (Eng, Ru).Applications and antiviruses deployment.Global IT tasks and targets implementation:Participating in user transfers within domains(infrastructure consolidation).Transferring users from a terminal server to workstations, including remote ones.Statistics collection on work with users.Automation of technical support workflows within L1-L2 (Powershell, CMD, GP - there are several successful cases).Training users and increasing their responsibility.Communication with software suppliers (In particular carried out inquiries for the softphone purchase).Service quality target indicators, KPI, reaction and ticket processing time fulfillment.

Saratov, Russian Federation

General responsibilities:Partly maintain user workstations. Resolving of general network issues.Create, edit, fill, disable AD accounts for internal and external users.Grant groups for users in AD according to corporate rules and roles.Maintaining user accounts in conditions of incoming tickets.Create, edit, export, disable user's mailboxes and their aliases in Exchange Control Panel.Partly using of powershell to export and maintain problematic mailboxes with broken elements.Helping employees with authorization into corporate resources.Granting and approving VPN access for corporate resources.Remove rights of employees which are leaving the company in SVN cfg.Create and edit instructions for essential applications, services and products which are being using in company for work (including English translation).Additionally I've worked with foreign customers of company's projects. (USA,Canada).I was hired with condition to work at internal support and foreign customers as addition.Jira:Routing of incoming tickets depending of the projects and issues.Inform leadership about any Jira issues etc.Resolving level 1 tickets like:Difficulties with domain authorization, projects managment.Requesting preliminary info before escalating.Requesting approvals from concerned managment(e.g. Hardware purchases).Forwarding of majority emails incoming to support's general mailbox to Jira's connector and keep Jira's tickets filled with info that could be missed.Create Jira Project Configurations.Participate in customization of Jira.and more.MS Project:Maintaining projects in MS Project.Create, edit, close, freeze projects according to corporate standarts.Help Project managers with their projects issues like:Client errorsLabor costs accountingMonitoring PM's activities for proper MSP work.Creation of project docs repository configuration via Project\Sharepoint toolsand more.