Responsável por melhorar o índice de satisfação do cliente:-Prestando suporte técnico a rede de concessionárias;-Acompanhando diagnósticos complexos presencialmente ou a distância;-Desenvolvendo boletins técnicos para rede de concessionárias;-Propondo investigação de qualidade em problemas relevantes;-Acompanhando análises de peças substituídas em garantia;-Propondo otimização nos processos internos e melhoria contínua;-Reduzindo o tempo total de diagnóstico e reparo dos veículos.

-Responsável pelo gerenciamento da frota compartilhada;-Analise e suporte a manutenções preventivas e corretivas dos colaboradores brasileiros e expatriados;-Controle de multas;-Analise de orçamentos e aprovação de pagamento a fornecedores externos

- Responsible for implementation of e-commerce, management and flow of sales, product management and feedback to developers.- Management, optimization (SEO) and updating the website, based on the user experience (UX design) and user interface (UI Design), generating reports based on Google Analytics and AdWards.- Treatment, and editing images for printing prepress acrylic, aluminum and FineArt paper in large formats.

- Active participation on visual identity projects for specific events from SulAmerica Seguros, Abbott Labs, Liceu Pasteur, among others.- Active role in a cost cutting effort at DMC to reduce power and printing cost, those efforts had payback in 6 months.- Lead and implemented a web based project to improve system interface that resulted in 40 hours per employee gain per year through intuitive and fluid navigation flow that resulted in data traffic reduction which freeed up main server use.

- Lead the redesign project for Eli Lilly internal newsletter.- Lead the project to adapt several magazines to "tablet" format, such as CancerHoje among others.- Actively participated in the development of social media as well as its management.

o Valid hands on experience in starting up own company in the transportation segment.o Manage day to day logistics and finance.o Extensive experience in direct negotiation with suppliers and customers.

o Lead a project to reorganize inventory that produced effective results in "first-in-first-out" and search timing.o Developed strategic relationship with suppliers for specific projects related to visual communication.

o Lead a product display management (Xplod) innovation that doubled the sales in 1 year.o Lead product training for new "promoters".o Active envolvement in the lauching phase of many products such as "God of War III" and "Gran Tourism 5"