Cio
Pozuelo De Alarcón, Madrid, Es
Job Description: : Definition and implementation of the IT Strategic Plan of a start-up telecom company. This plan includes organization design and deployment, IT infrastructure, IT business support (Customer Care, Billing, Supply, Sales, Finance,...) as well as areas of public telecom network. Definition of Internet commercial access service, business case and Administration negotiation.• Organization design and implementation of 25+ IT internal staff and 200+ external, defining all IT functions and responsibilities (IT Architecture, voice/data, Communications, Data Center management, Software development, Finance and cost control, PMO). • Successful CRM and Billing project which allow to start business activities in 6 months.• Budget and Cost control metrics defined. Average year reduction 2%• Sourcing strategy definition. During 1998 was outsourced: Help desk, back-office Data Center managementa and WAN. • ITIL process implementation in Data Center management and software upgrade control, which allow decreasing from 30% after 2 years• Successful roll-out of major IT projects: o ERP (SAP) for Finance, Controlling, HR, Budget control, o CRM and billing systemso Infrastructure deployment (VOIP, email, antivirus, internet access, …)o Public Internet end users service control