James Forrester Email and Phone Number

Responsible for cultivating exceptional consultative relationships and driving the development and growth of a strategic enterprise client portfolio. With a focus on delivering value and driving revenue growth.Focused on generating new revenue and cultivating existing business relationships, while also delivering additional value through the introduction of new iCIMS solutions. This entailed close collaboration with clients to thoroughly comprehend their business strategies, expectations, and needs, thereby ensuring the renewal of current agreements and expanding the existing footprint.

Commercial ownership of a portfolio of global accounts, focused on generating new revenue from existing clients.Managed the end-to-end commercial relationship, ensuring sustained customer satisfaction while cultivating strategic partnerships. Developed comprehensive account plans to enhance the penetration of all Cegedim products, aligning with overall strategies for solutions, products, and service delivery. Provided accurate business metrics, monthly revenue forecasts, and pipeline development to meet sales targets.

Business and commercial management of strategic accounts, including identifying new business and account development opportunities through client requests, contract extensions and the upselling of new services.

Management of a portfolio of clients to enhance relationships by providing service excellence and developing strategic relationships.

Set up and managed a building company that covered domestic and commercial work, winning a wide range of contracts, and by the end of the first year was an approved main contractor working for Surrey Education.

Defined the customer data strategy, to maximise the value for each customer and highlighting opportunities to cross and up sell, whilst maintaining and improving customer relationships.

Responsible for providing operational excellence that drove best practice using the ITIL framework, while maintaining the provision of escalation management.

Requirements gathering, stakeholder management and effective communication at all levels to ensure delivery of solutions within the organisation.

Successfully passed the two-year IS Graduate Scheme as an IT Business Analyst.