James Maina Nderitu Email and Phone Number
I lead the Valuation Services department at AA Kenya, where we provide Motor Valuation services , Motor inspection services and Plant equipment valuation services. My team and I ensure that we deliver quality, timely, and efficient services, while also generating revenue and increasing customer satisfaction and retention. I am at final year pursuing MBA in Marketing from Jomo Kenyatta University of Agriculture and Technology and with multiple certifications in digital marketing, data analytics, sales and customer service. I have a strong background and skillset in driving growth and performance. I have successfully managed and grown two AA Kenya branches, achieving over 100% of revenue targets year on year, improving profit by over 40%, and earning CEO commendation awards. I have also developed and implemented effective sales presentations, strategies, and targets, trained and mentored staff on best practices and techniques, and leveraged data and technology to enhance our competitive edge.I am passionate about providing exceptional customer service and creating value for our members and stakeholders. I am always looking for new ways to improve our processes, products, and performance, and to align them with the market needs and trends. I am also a trained laboratory technologist and a registered member of Scientist of Kenya Association,with an interest in veterinary science, crop science, general laboratory technology and biological research.
Aa Kenya
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Business Development Manager -Motor Valuation And InspectionAa Kenya Nov 2024 - PresentNairobi County, Kenya -
Road Rescue Services ManagerAa Kenya Jun 2023 - Nov 2024Nairobi County, KenyaReporting to Director mobility services , James is responsible for road rescue department overall leadership.Departmental P&L.Emergency roadside assistance strategy.Customer satisfaction and retention.Business growth and continuity plan.Departmental PR and marketing strategy through collaboration with marketing department.Departmental technological and digitization strategy through collaboration with IT department.Achievement:1. Revenue growth by 84% by Q1 2024.2. The most improved department by revenue in Q1 2024. -
Branch Manager -Thika BranchAutomobile Association Of Kenya Feb 2022 - Jun 2023Thika, Kiambu, KenyaAchievements;1.137% of branch revenue target.2.Improved branch year on year revenue by 23%.3. Improved profit by 43%.4.Received CEO commendation award. -
Branch Supervisor- Ongata Rongai BranchAutomobile Association Of Kenya Oct 2020 - Jan 2022Rongai,KenyaReporting to the head of business development and responsible for branch business development strategy, branch administration matters, staff leadership, and asset custodian my team and I achieved the following;1. Overall revenue vs budget of 81%2. Improved year on year revenue by 49%3. Improved surplus by 76%4.Promoted to a branch manager -
Ag. Call Centre CoordinatorAutomobile Association Of Kenya Jun 2020 - Sep 2020Nairobi, KenyaResolved customer problems, improved operations and provided exceptional client support.Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.Created team rotations to man center effectively during peak hours.Developed all process controls and metrics for daily management of Call Center.Executed Monthly Performance Plans with representatives to identify production gaps.Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.Improved data warehousing,analysis and visualization. -
Customer Experience Advocate -Call CentreAutomobile Association Of Kenya Sep 2018 - May 2020Nairobi ,KenyaManaging inbound and outbound amount of calls.Sales account management.Responding to customers inquiries and generate their interest through the Association product and services.Coordinate with rescues team to ensure timely service delivery to the clients.Manage filling, mailing, correspondence and other management tasks.Evaluating customer problems and provide logical lasting solutions.Build customer loyalty through following up on their calls.Monitor competition by gathering current market place information.Resolve customer complain by investigating problem, and developing solution. Identifying product improvements or new products by remaining current on the industry trends, market activities, and competition.Provide customers with fliers and other information package on products and services.Seize opportunities to up sell products when they arise. -
Direct Sales RepresentativeAutomobile Association Of Kenya Mar 2018 - Aug 2018Naivasha ,KenyaDevised and implemented product strategies for filling market gaps and driving consistent sales.Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.Exceeded established sales goals and increased client retention by 5%.Initiated sales strategies by recruiting new clients through approved methods.Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.Cold-called leads and closed sales.Built strong rapport with clients by understanding needs and clearly explaining products.Set up over 20 new accounts in 6 months.Earned CEO award while facilitating business through new programs and initiatives. -
Sales Team LeaderLinkup Services Ltd Apr 2017 - Sep 2017Meru KenyaProvided exceptional customer service to foster client loyalty and satisfaction.Championed company products and added to 10% increase in quarterly revenue.Achieved and exceeded sales goals for consecutive 2 months that lead to being officially promoted to a team leader.Trained approximately 6 new sales associates in 6 months.Built strong team by recruiting and developing top sales talent.Kept accounts stocked with adequate inventory for expected sales demands.Managed 12-member sales team activities to consistently meet 80% of sales quotas.Contributed to successful daily upkeep of the store inventory tracking.
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Research InternCentral Veterinary Laboratory, Kabete Sep 2016 - Dec 2016KabeteI was attached in the following laboratories with the following outlined duties1. Pathology laboratoryi. Post-mortem.ii. Histopathology.iii. Poultry diseases.iv. Disease Investigations.2. Chemistry laboratoryi. Dip strength and milk quality testing.ii. Toxicological analysis.iv. Drug evaluation.3. Helminthology Laboratoryi. Worm identification.ii. Worm burden surveys.4. Bacteriology Laboratoryi. Isolation and typing of Bacterial and fungus.ii. Drug sensitivity tests.iii. Media and antigen preparation.5. Virology Laboratoryi. Isolation of viruses in tissues culture or animals, ii. Serological tests including ELISA.
James Maina Nderitu Education Details
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Finstock EvarsityBasic Stata Software Training -
The Technical University Of Kenya2Nd Class Upper Division -
Kiarithaini Boys High SchoolB+ (70 Points)
Frequently Asked Questions about James Maina Nderitu
What company does James Maina Nderitu work for?
James Maina Nderitu works for Aa Kenya
What is James Maina Nderitu's role at the current company?
James Maina Nderitu's current role is Valuation Manager @ AA Kenya | Sales Strategy | Emergency Response Strategy | Customer Experience | Team Leadership | Business Development | Cross Functional Collaboration | Account Management..
What schools did James Maina Nderitu attend?
James Maina Nderitu attended Jomo Kenyatta University Of Agriculture And Technology, Finstock Evarsity, The Technical University Of Kenya, Kiarithaini Boys High School.
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