Jonathan Ford Email & Phone Number

Sheffield, Gb

Sheffield, Gb

As Chief Technology Officer, I am responsible for managing all aspects of Managed Service Provider (MSP) IT Technical Services, which includes Pre-sales, Consultancy, MSP Technology Development, Project Management/Delivery, and budget oversight, while also leading the IT Technology team.Additionally, I lead ASK4’s own Internal IT strategy and governance, ensuring compliance with industry standards and regulatory requirements such as GDPR and ISO27001, in collaboration with our Legal and Compliance Teams.I maintain my previous responsibilities from my tenure as Chief Technical Officer. I report to the Group CTO and hold positions on both the Operational and Senior Leadership Teams.

Sheffield, Gb

As the Chief Technical Officer, I spearheaded the creation and execution of the technology strategy for our organisation's Managed Service Provider (MSP) IT services. My responsibilities included designing new solutions for clients, ensuring alignment with the company’s overarching business objectives, and guiding projects from idea through to research and development, testing, and ultimately to a profitable technical product. This role involved crafting a technology roadmap to drive long-term growth, staying current with emerging tech trends, and overseeing the delivery of innovative, secure, scalable, and efficient products and services.Beyond my strategic responsibilities, I managed the entire project delivery lifecycle from initial pre-sales to execution for all client projects, whether new or ongoing whilst continuing to provide direct technical assistance to both colleagues and clients,I led a technical team comprising IT Solution Consultants, Project Consultants, Development Managers, and Network Consultants, fostering a culture of innovation and collaboration.

Sheffield, Gb

I oversaw the entire IT project delivery process, from the initial Pre-Sales phase through to Business as Usual (BAU) IT support, ensuring seamless transitions and successful project outcomes. This involved coordinating with clients to understand their requirements, developing tailored solutions, and managing the implementation process to meet deadlines and expectations. As my responsibilities expanded, I also took on the line management of an ICT Consultant, providing mentorship, performance evaluations, and fostering their professional growth, while ensuring the team’s alignment with project goals and high standards of service delivery.

Sheffield, Gb

I provided comprehensive technical pre-sales support, assisting in the development of tailored solutions to meet client needs and ensuring alignment with business objectives. I also took charge of project management, overseeing the full project lifecycle from planning to execution, ensuring timely and successful delivery of technical solutions. Additionally, I played a key role in technical project delivery, implementing complex IT systems and infrastructure upgrades. Alongside these responsibilities, I offered guidance and support to the service desk team, leveraging my expertise to resolve escalated technical issues and mentoring colleagues to enhance overall team performance.

Sheffield, Gb

I was responsible for directly overseeing a group of clients, ensuring all their IT needs were met with a high level of service. My role included providing comprehensive technical support, troubleshooting a wide range of hardware and software issues, and ensuring smooth day-to-day operations. In addition to IT support, I also managed smaller projects, such as system upgrades, network installations, and custom software configurations.This hands-on approach helped foster strong client relationships with customers and ensured their technical infrastructure remained reliable and efficient.

Singapore, Singapore, Sg

I was responsible for providing IT support across multiple UK sites, overseeing problem management, troubleshooting complex user issues, and ensuring timely resolutions. My role often involved traveling to various locations for on-site maintenance and technical assistance, ensuring smooth operations across all sites.In addition to my UK-based responsibilities, I also managed IT implementation projects that extended to our international locations and needed me to travel to our US and Hong Kong sites. These projects were focused on improving the organisation’s overall IT infrastructure, and I played a key role in delivering solutions that benefited the broader business, enhancing efficiency and collaboration on a global scale.

Singapore, Singapore, Sg

This role involved a variety of tasks, including assisting the lead instructor in teaching scuba diving techniques, ensuring the safety of students during training sessions, and providing support and guidance to students as they learned to dive. I also helped in organising and preparing equipment, conducting safety briefings, and monitoring students' progress. This experience allowed me to develop strong communication and instructional skills, as well as a deep understanding of scuba diving safety protocols and best practices. I found working closely with students and seeing their progress was incredibly rewarding and reinforced my passion for teaching and diving.

As a freelance graphic designer, I created interactive Adobe Flash websites for clients. Through this work, I developed strong skills in visual design, animation, and user experience. Collaborating with clients to bring their visions to life improved my communication and project management abilities while delivering high-quality, engaging designs on time.

Singapore, Singapore, Sg

I acted as the primary point of contact for all IT-related issues, promptly addressing and resolving technical concerns to minimise disruptions. My responsibilities also included managing daily infrastructure tasks, such as monitoring system performance, performing backups, and ensuring network stability. In addition, I managed our Microsoft SQL Server databases, overseeing database performance and performing routine maintenance. This combination of roles allowed me to maintain smooth operations and provide essential support to both the technical infrastructure and users in the business.

Bracknell, Berkshire, Gb

I initially worked on the checkouts, helping customers pay for their shopping. However, I quickly moved to becoming a supervisor, where I was responsible for organising staff, scheduling breaks, and resolving difficult customer issues. In addition to these duties, I also helped resolve technical issues with the checkout equipment, ensuring that we could continue to serve customers without interruption. This role allowed me to develop strong leadership and problem-solving skills, as I had to manage a team, handle customer complaints, and troubleshoot technical problems. It also gave me valuable experience in customer service and team management, which have been beneficial in my career.

Education record

Education record