Joy Acharya Email & Phone Number

Australia

-Provide remote support for users across Australia and on-site support for 70-80 local users.- Troubleshoot in-house application errors and technical issues, ensuring minimal downtime.- Manage user accounts, hardware enrollments (Windows laptops, Android phones, Chromebooks), and perform routine inspections at various sites.- Handle printer troubleshooting, active directory administration, Telstra and Optus admin tasks.- Install switches, Velocloud, and access points as needed.- Handle after-hours calls on a monthly basis and oversee invoicing for New Zealand and Fiji client-Utilized various software and tools, including iCabs, Service Suite, Genesys, Office 365, Active Directory, Bomgar, Remote Desktop, Workspace One, Google Admin, Citrix, and Samsung Knox.

Brisbane, Queensland, Australia

• Managed IT support requests, including call handling, ticket creation, and resolving technical issues.• Worked on onboarding and terminating users, imaging hardware, and providing end-user support.• Collaborated with team members to ensure smooth IT operations.

Professional Year

Master Of Information Technology, Networks And Information Security

Graduate Certificate In Project Management, Project Management

Bachelor'S Degree, Computer Engineering