Demonstrated extensive knowledge of products and services, offering pre-sales and post-sales technical support to build customer loyalty and educating about our products to attract new customers.Efficiently managed various administrative duties related to the position , including generating brochures, manuals, social media marketing content, app notes, technical presentations, sales support documentation, tender procurement, quote and invoice preparation, technical documents , and contracts for agents and distributors.Visited current and potential clients to identify sales opportunities.Handled payment processing and maintained customer profiles in the CRM platform.Compiled lists of potential businesses and clients using business directories and online resources.Reviewed customer quotes and followed up with calls, emails, and online/offline meetings to encourage purchases.

Synthesis and Characterization of formulations TMO nanostructured materials.Reliability testing following specific protocols for sensing properties and device performance.Planning and executing experiments under the guidance of an expert scientist.Managing Research activities and performing all laboratory work in a safe manner and adhering to departmental policies.Recording and reporting synthesis and charcterization data, experimental procedures, and results into the database.

Subject expertise- Thin Film TechnologyDelivered lectures, seminars, and tutorials to Postgraduate students.Designed, prepared, and developed courses, modules, and teaching materials on Nanoelectronics. Developed and implemented new methods of teaching to reflect changes in research, and to assess students' coursework.Supervised and mentored students' progress, and provided performance reviews.Setting up High-end Research equipment and provided hands-on training for CVD, PVD, E-beam, Sputtering, AFM, Spin Coating, Dip coating, Spray coating, Hydrothermal synthesis, Microhardness testing, and Optical analysis of thin film techniques.Provided technical learning assistance for data analytics using XRD, SEM, EDX, and UV-vis.Coached and Mentored pupils for Research activities and provided funding assistance.

Subject expertise- Industrial Nanotechnology Mentored Undergraduate students with their learning, with a particular focus on synthesis and characterization of nanomaterials.Supervised and managed project works and group activities.Setting up equipment for lessons and keeping labs safe and tidyDeveloped programs of technical learning activities.Implemented and improved lab facilities.Motivating and Encouraging pupils Initiated hands-on training and workshopsMonitoring and recording student’s behavior and progress

Demonstrated responsibility for the maintenance and administration of CRM systems.Contributed to the development and implementation of systems, upgrades, and related processes. Worked with contractors to undertake system upgrades, and/ or resolve performance issuesPlaced requests, raised tickets, and escalated if necessary.Provided Tier 2 IT support to non-technical internal users through desk-side support services.Provided expert knowledge of information systems to provide training and user support.Processed over 100 support requests weekly for technical assistance on a wide range of issues related to retail software and hardware issues. Devised solutions to operations issues working closely via phone, email, live chat, and web teleconference. Created support documentation that empowered and enabled the user community to extend skills, and leverage system features.