Josh Taylor Email & Phone Number

Southfield, MI, US

Washington, District Of Columbia, US

• Led a team of 52 cross-functional professionals while driving project and program delivery from planning to go-to-market, improving team morale and customer satisfaction NPS scores by 14%.
• Identified inefficiencies that reduced cycle times by 42% and increased throughput by 27% in the company.
• Provided Enterprise Agile Coaching on Facilitation, Scrum, Kanban, Agile, and Lean principles and theories.
• Provided senior leaders with portfolio-level transparency into status, dependencies, issues, and risks across projects and programs, enabling proactive mitigation strategies and fostering organizational resilience.
• Supplied strategic guidance and thought leadership to executive teams, aligning project and program management with organizational vision and initiatives.
• Implemented transparency through information radiators in Confluence to monitor project progress, program health, KPIs, team capacity, forecasting, dependency tracking, and historical trends.

Washington, District Of Columbia, US

• Led initiative to revamp PDLC by introducing new business strategies, prioritization methods, and user story mapping, which resulted in a 23% reduction in time-to-market.
• Created the product roadmap, determined release planning, and maintained a backlog of work for two scrum teams, resulting in roadmap predictability and a 15% increase in project success rate.
• Implemented a user focused design strategy for new features that resulted in a 36% increase in user engagement.
• Created comprehensive launch materials, including training, documentation, release notes, and support resources.
• Established feedback loops and conducted user acceptance testing (UAT) to validate product quality, functionality, and alignment with requirements.
• Monitored product performance, user adoption, and feedback to identify opportunities for improvement and optimization across two different product offerings.

Draper, UT, US

• Led the implementation of a CRM and PRM from MVP to full release, that enabled data-driven decisions for leadership.
• Conducted detailed customer and market research, shaping product features that met user expectations.
• Effectively communicated project status and risks to relevant stakeholders, facilitating transparent discussions and driving informed decision-making processes, ultimately enhancing project outcomes.
• Ensured all legal, compliance, and branding guidelines satisfied specifications and stakeholder requirements.
• Coached teams through Agile adoption, specifically Scrum and Kanban, which improved team productivity and responsiveness to changing requirements throughout the SDLC lifecycle.
• Facilitated constructive discussions during team meetings to manage conflicts and disagreements, encouraging open dialogue and fostering a culture of respect and empathy.

Cupertino, California, US

• Spearheaded business-critical projects with globally distributed teams that led to more manageable service parts pricing tools for Apple Stores and Apple Authorized Service Providers.
• Coached teams in self-organization and navigating cross-team dependencies by removing impediments to ensure the project schedule was on track.
• Acted as a liaison between technical and non-technical stakeholders, translating technical concepts intounderstandable language, resulting in a 17% reduction in rework requests.
• Coordinated with external vendors and contractors, ensuring timely delivery of project components andmaintaining strong partnerships.
• Relentlessly protected the company through tracking and maintaining big data on major social media platforms associated with trending topics.

• Established product roadmaps based on RICE frameworks and user feedback, consistently exceeding quarterly targets.
• Grew product user base by 35% through targeted product enhancements and marketing alignment.
• Led a remote team delivering value through current generation pipelines within Unity and Unreal Engines to indie game developers.
• Oversaw customer requirements workshops that produced right-sized user stories for teams and developed reliable product release roadmaps.
• Managed multiple projects concurrently, prioritizing tasks and resources effectively to ensure successful delivery of all projects within established timelines.
• Implemented quality assurance processes to ensure deliverables met or exceeded client expectations and industry standards.