● Led a team of 52 cross-functional professionals while driving project and program delivery from planning to go-to-market, improving team morale and customer satisfaction NPS scores by 14%.● Identified inefficiencies that reduced cycle times by 42% and increased throughput by 27% in the company.● Provided Enterprise Agile Coaching on Facilitation, Scrum, Kanban, Agile, and Lean principles and theories.● Provided senior leaders with portfolio-level transparency into status, dependencies, issues, and risks across projects and programs, enabling proactive mitigation strategies and fostering organizational resilience.● Supplied strategic guidance and thought leadership to executive teams, aligning project and program management with organizational vision and initiatives.● Implemented transparency through information radiators in Confluence to monitor project progress, program health, KPIs, team capacity, forecasting, dependency tracking, and historical trends.

● Led initiative to revamp PDLC by introducing new business strategies, prioritization methods, and user story mapping, which resulted in a 23% reduction in time-to-market. ● Created the product roadmap, determined release planning, and maintained a backlog of work for two scrum teams, resulting in roadmap predictability and a 15% increase in project success rate.● Implemented a user focused design strategy for new features that resulted in a 36% increase in user engagement.● Created comprehensive launch materials, including training, documentation, release notes, and support resources.● Established feedback loops and conducted user acceptance testing (UAT) to validate product quality, functionality, and alignment with requirements.● Monitored product performance, user adoption, and feedback to identify opportunities for improvement and optimization across two different product offerings.● Managed stakeholder expectations and communicated product updates, releases, and timelines effectively.

● Led the implementation of a CRM and PRM from MVP to full release, that enabled data-driven decisions for leadership.● Conducted detailed customer and market research, shaping product features that met user expectations.● Effectively communicated project status and risks to relevant stakeholders, facilitating transparent discussions and driving informed decision-making processes, ultimately enhancing project outcomes.● Ensured all legal, compliance, and branding guidelines satisfied specifications and stakeholder requirements.● Coached teams through Agile adoption, specifically Scrum and Kanban, which improved team productivity and responsiveness to changing requirements throughout the SDLC lifecycle.● Facilitated constructive discussions during team meetings to manage conflicts and disagreements, encouraging open dialogue and fostering a culture of respect and empathy.

● Spearheaded business-critical projects with globally distributed teams that led to more manageable service parts pricing tools for Apple Stores and Apple Authorized Service Providers.● Coached teams in self-organization and navigating cross-team dependencies by removing impediments to ensure the project schedule was on track.● Acted as a liaison between technical and non-technical stakeholders, translating technical concepts intounderstandable language, resulting in a 17% reduction in rework requests.● Coordinated with external vendors and contractors, ensuring timely delivery of project components andmaintaining strong partnerships.● Relentlessly protected the company through tracking and maintaining big data on major social media platforms associated with trending topics.

● Established product roadmaps based on RICE frameworks and user feedback, consistently exceeding quarterly targets.● Grew product user base by 35% through targeted product enhancements and marketing alignment.● Led a remote team delivering value through current generation pipelines within Unity and Unreal Engines to indie game developers.● Oversaw customer requirements workshops that produced right-sized user stories for teams and developed reliable product release roadmaps.● Managed multiple projects concurrently, prioritizing tasks and resources effectively to ensure successful delivery of all projects within established timelines.● Implemented quality assurance processes to ensure deliverables met or exceeded client expectations and industry standards.