Kevin Shah Email and Phone Number

1. AIRA 360 Member Care (Chat-bot Development)Enhanced AIRA 360 for 2 organizations by developing a chat-bot for pre-checks of customer data, boosting IM team efficiency. Implemented Node.js backend for prompt testing and feature integration, and created Evaluation Log link using React.2. Project Speedline (Call Center Automation)Analyzed 6 months of AST data to optimize UK call center operations, identifying AI automation opportunities for efficiency. Integrated CXone data, reducing costs by 35% through improved call recording and billing accuracy.

1. E-commerce Demand ForecastingOptimized demand forecasting across 7 marketplaces (e.g., Flipkart, Amazon) at category and product type levels. Developed deep learning models (LSTM with Bayesian Optimization & NeuralProphet) for precise forecasting. Deployed models via Azure ML Studio, reducing FTW category forecast error from 70% to under 15%. Enhanced overall forecasts by 24% for Planning Team across ECOM categories (FTW, APP, ACC).2. Retail Store ClusteringIdentified 11 store attributes and 6 KPIs using SQL and data visualization techniques (t-SNE, UMAP) for Assortment Planning. Applied clustering algorithms (K-Means & GMM) to analyze performance patterns within retail store clusters.

Completed a 6-month fellowship at First Cheque, a sector-agnostic VC fund investing at the pre-idea stage. Engaged with multiple tech startups, acquiring a deep understanding of the investment process.Contributed to First Cheque's standard approach, involving a $100K investment at a $2M valuation, showcasing hands-on involvement in shaping the startup ecosystem.

Optimized Quality Assurance system for fruits & vegetables using MLP & PLS regression models Performed multi-class classification of Granular Plastics using Random Forest & Logistic Regression (OVR)