Kruti Shah Email & Phone Number

Boston, MA, US

Canton, MA, US

• Successfully managed the migration of Public Plans Healthcare reporting to a new platform including Medicaid and Marketplace plans, resulting in a 40% improvement in data accuracy and reporting speed.
• Designed and implemented a comprehensive product roadmap that aligned with customer needs and profitability goals.
• Acted as a Scrum Product Owner, leading cross-functional teams to improve sprint delivery velocity by 35 %
• Conducted regular customer feedback sessions and used insights to prioritize and drive product development decisions, resulting in a 25% increase in customer satisfaction scores.
• Facilitated the creation of a comprehensive product backlog for the Medicaid and Marketplace plans migration that aligned with the business goals and regulatory requirements.
• Coordinated and conducted User Acceptance Testing (UAT) sessions with end-users, gathering critical feedback to ensure the product met user expectations and requirements, ultimately leading to higher user satisfaction.

Troy, MI, US

• Led Product Management by defining the roadmap based on the product vision, collecting feature ideas from various stakeholders, scoring features, and managing prioritization.
• Reduced product development time through the implementation of agile methodologies and enhanced cross-functional collaboration.
• Developed and executed a successful go-to-market strategy for an Altair data analytics and AI product, resulting in a substantial increase in website traffic and trial sign-ups.
• Conducted competitor analysis and industry research to stay ahead of market trends and identify new growth opportunities.
• Collaborated with design and engineering teams to improve product usability and user experience, leading to an increase in customer retention.
• Wrote detailed epics, milestones, and user stories to clearly communicate business requirements to the development team.

South Jordan, UT, US

• Led the development of a SaaS platform focused on the Population Health Management, Clinical Program design, Network Management and Medical Cost Management.
• Gathered, validated and documented business requirements for new Product Enhancements and Client Custom Requests
• Created and groomed user stories with acceptance criteria, user interface mock-ups, process flow diagrams
• Played an integral role in Scrum ceremonies, actively leading Daily Standups, Sprint Planning, Sprint Review, Sprint Retrospectives
• Acted as a liaison between business users, product management, and engineering team to ensure constant communication cycle throughout the product development
• Collaborated with technical development team & Quality Assurance to confirm understanding related to requirements and provide consultative support during the creation of technical design and test planning

Burlington, MA, US

• Assisted with process flow and analysis of large customer’s contract renewals.
• Maintained process flow charts for line of business key financial metrics, and assisted with publication of monthly scorecard.
• Supported global hosting operations capital spending and related depreciation.
• Created presentation materials for Quarterly Business Review using Hyperion.
• Generated cost center reports for each department to analyze monthly expenses.
• Helped with assessing the deals and their valuation.

• Extracted drug data using Systems, Applications and Products (SAP) Technology
• Performed mining, profiling, cleansing and transforming extracted data into internal database and Excel sheets.
• Analyzed data, identify trends and develop/optimize workflow hypothesis
• Documented the process for internal use.
• Demonstrated success in working with cross-functional teams

• Analyzed the Production, Quality control, Quality assurance for Departments of Injections and Tablets
• Performed efficient/reliable/high quality analytical testing in accordance with customer supplied guidelines.
• Maintained accurate written records of all analysis performed.
• Accurately interpreted and effectively communicated analytical results and issues.
• Calibrated and maintained lab equipment and instrumentation.

Master Of Business Administration (M.B.A.), Health/Health Care Administration/Management

Professional Diploma In Clinical Research, Clinical Research

Bachelor Of Pharmacy (B.Pharm.)