Website: lilpantherdesigns.com

CUSTOMER SERVICE Successfully achieved my personal and company sales goals by reaching $1,000,000 in annual sales through providing excellence in customer service. Effectively ensured all customers were provided with gracious, quick and efficient service.  Focused on developing long-term customers by following up on quotes promptly and always providing exceptional quality service. Assisted customers with all product selections, providing space-planning needs, product knowledge, and professional assistance, as required. Consistently demonstrated excellent customer service by displaying a positive attitude and showing enthusiasm towards my position and to the company in all forms of communication.LEADERSHIP  Maintained a strong visible and positive presence on the sales floor.  Consistently led by example by supporting store management and holding myself accountable for store profitability and staff development. Supported all efforts and initiatives across all business channels to maximize company sales profitability. Took initiative to learn improve on product knowledge of all furniture, textiles, construction, and vendor details, by attending all company seminars and educating myself with the Crate Connect Website.

Provided prompt and efficient administrative support to a staff of 40+. Prepared weekly reports of all project-related activities.Communicated ongoing activities to staff and management, as required.Document Control of all ongoing engineering projects’ files, records, and drawings.Reconciled and filed Accounts Payable invoices and expense forms with the Finance Department.Coordinated all special events, celebrations and participated in Social Committee planning.Assisted in the entire design and renovation process of a 9,000 square foot office space.Prepared design concepts, renderings and sketches, and material and image boards for presentations.Researched office design resources, including budgetary requirements, suitability, and service priorities, and communicated to my manager weekly.Experience with adherence to budget, scope, contractors’ schedules, and timelines. Worked with Designers to complete custom millwork, built-in bookshelves, cabinets, fixtures, etc.Collaborated with the landlord, realtors, contractors, and design companies, on all documentation.Managed all renovation details, including assisting with building permits, building codes, and lease and landlord agreements.Managing the preparation and processing of correspondence, reports, forms and templates Organize and maintain large volume and complex project files and correspondence Liaising with other staff members and assisting with project administration (invoicing, project correspondence, schedules, maintaining database lists and confidential documentation) Maintain positive relations with project staff, clients and contractors while understanding the importance of project/client business relationships

Provided professional administrative support to the VP and Senior Executives. Prepared legal documentation packages for store leases & landlord agreements.Produced PowerPoint Presentations and complex spreadsheets.Edited and produced Online Training Manuals and Store Training Manuals.Prepared legal documentation packages for store leases & landlord agreements.Produced PowerPoint Presentations and maintained complex spreadsheets.Edited and produced Online Training Manuals and In-Store Training Manuals.

Weekly Sales Reports to the teamEvent Planning and CoordinationTeam-building and promotional event planningCollaborated with the Marketing team on Brand SpecificationsAssisted with Marketing storyboards and paint promotionsCoordinated meetings, inlcuding technical setup and catering detailsMaintained Designer/Contractor/Client databasesProvided corporate administrative support to the Sales and Marketing Team

Onboarding of new contract and IBM employeesRequesting and editing access rights to IBM shared databasesIT Support and providing troubleshooting assistance for staffEvent Coordination and PlanningMeeting setup, IT support and catering duties