Leonel Rivera Email & Phone Number

Ft. Lauderdale, Fl, Us

• Responsible for the overall development, direction, and management of FBO operations including full operational and financial oversight of 15 bases.• Directs multimillion dollar budgets and assets exceeding $150MM in annual sales.• Partners with the regional vice presidents, general managers, operations support staff, and airport authorities.• Maintains operations to a high standard of service and ensures all operations are conducted in accordance with the guidelines set forth by regulatory agencies• Oversees all operations including the future growth and development of all Sheltair FBO’s; examines and re-engineers operating procedures, formulates policy, and develops and implements new strategies and procedures.• Manages safety, training, and development of employees to improve work performance.• Supervises GSE equipment, facilities, and administrative systems.• Administration of the interviewing and hiring process, safety, and training programs.• Motivates and disciplines employees along with addressing co-worker and customer complaints/issues.• Promotes, initiates, and conducts effective communication between departments, groups, and individuals for understanding and accomplishment of the commitment to safety, customers, co-workers, and the company.• Interacts with customers to promote and develop relationships; understands client needs and objectives, measures customer satisfaction, and solves issues.• Reviews human resource procedures at each base while providing guidance with any issues or concerns.• Promotes positive employee morale and interaction among co-workers and management.• Observes regional vice presidents and general managers activities in the areas of safety, training, and development of each employee.• Ensures customer service and line operations service levels are held to the highest standards.• Supports regional vice presidents and general managers to improve work performance to maximize success and profitability.

Ft. Lauderdale, Fl, Us

• Responsible for operational and financial oversight of multiple regional bases within the company FBO network; prioritized a minimum of six visits to each location annually.• Managed multimillion dollar budgets and assets exceeding $75MM in annual sales.• Provided direction and support for general managers in all lines of business at their respective locations.• Conducted assessments of each location and made recommendations for improvement as needed.• Reviewed human resource procedures at each base while providing guidance with any issues or concerns.• Oversight of interviewing and hiring process to ensure the company mission and vision.• Observed daily operations to maintain regulations and company policies and procedures.• Promoted positive employee morale and interaction among co-workers and management.• Evaluated customer service and line operations to ensure service levels at the highest standards.• Examined property rent roll with general managers to improve performance.• Developed and fostered relationships with clients through a comprehensive understanding of requirements and objectives• Analyzed fuel inventory control measures for accuracy; inspected fuel quality control and fleet maintenanceprocedures and records.

Ft. Lauderdale, Fl, Us

• Managed all aspects of the FBO including customer relations, line operations, accounting, health, safety, and environmental functions.• Planned, directed, and coordinated activities for the sale and provision of general aviation support services such as fuel, hangar and office rental, and P&L responsibility for a base location.• Developed relationships with customers, tenants, the airport authority, local government, and community.• Promoted safety and product integrity through daily observations, shift briefings, monthly safety meetings, and documented training, safety, and emergency procedures.• Interacted with customers and tenants to measure customer satisfaction; used feedback to develop and improve capabilities and processes.• Ensured training and development of employees to improve work performance and maximize employee potential.

• Developed from line service technician to leadership directing three regional FBO’s; assured organizational standards and policies.• Established collaborative relationships with general managers, customer service, operations staff, and key customers.• Gathered input and trends from customers and data points to support staff hiring, training, and retention.• Reported to the president/CEO and vice president with an operational summary of all three airports.• Long Island Jet Center was purchased by Sheltair Aviation Services in 2006.