Leonel Rivera Email & Phone Number

Ft. Lauderdale, FL, US

• Responsible for the overall development, direction, and management of FBO operations including full operational and financial oversight of 15 bases.
• Directs multimillion dollar budgets and assets exceeding $150MM in annual sales.
• Partners with the regional vice presidents, general managers, operations support staff, and airport authorities.
• Maintains operations to a high standard of service and ensures all operations are conducted in accordance with the guidelines set forth by regulatory agencies
• Oversees all operations including the future growth and development of all Sheltair FBO’s; examines and re-engineers operating procedures, formulates policy, and develops and implements new strategies and procedures.
• Manages safety, training, and development of employees to improve work performance.

Ft. Lauderdale, FL, US

• Responsible for operational and financial oversight of multiple regional bases within the company FBO network; prioritized a minimum of six visits to each location annually.
• Managed multimillion dollar budgets and assets exceeding $75MM in annual sales.
• Provided direction and support for general managers in all lines of business at their respective locations.
• Conducted assessments of each location and made recommendations for improvement as needed.
• Reviewed human resource procedures at each base while providing guidance with any issues or concerns.
• Oversight of interviewing and hiring process to ensure the company mission and vision.

Ft. Lauderdale, FL, US

• Managed all aspects of the FBO including customer relations, line operations, accounting, health, safety, and environmental functions.
• Planned, directed, and coordinated activities for the sale and provision of general aviation support services such as fuel, hangar and office rental, and P&L responsibility for a base location.
• Developed relationships with customers, tenants, the airport authority, local government, and community.
• Promoted safety and product integrity through daily observations, shift briefings, monthly safety meetings, and documented training, safety, and emergency procedures.
• Interacted with customers and tenants to measure customer satisfaction; used feedback to develop and improve capabilities and processes.
• Ensured training and development of employees to improve work performance and maximize employee potential.

• Developed from line service technician to leadership directing three regional FBO’s; assured organizational standards and policies.
• Established collaborative relationships with general managers, customer service, operations staff, and key customers.
• Gathered input and trends from customers and data points to support staff hiring, training, and retention.
• Reported to the president/CEO and vice president with an operational summary of all three airports.
• Long Island Jet Center was purchased by Sheltair Aviation Services in 2006.