Marcia Borges Email & Phone Number

Miami, Florida, United States

• Consistently exceed sales goals by 20% every month by utilizing effective selling techniques and genuinely connecting with customers.• Provide exceptional customer service to ensure high customer satisfaction and achieve an above-average repeat business rate from current clients.• Assist customers with selecting products that best fit the customer’s style and interests as requested, adding on to all transactions.• Maintain expert knowledge of products as well as product availability.• Utilize Zendesk platform to develop and maintain strong relationships with customers.

• Designed and developed 10+ product launch email campaigns to drive lead generation and sales results.• Led a digital marketing team of 2 people and worked with influencers as reinforcement for digital marketing and paid advertising campaigns.• Studied and analyzed the data and reporting of the campaigns to make the best decisions.• Monitored the quality, quantity, stock levels, and delivery times of the products.• Managed all the shipping logistics for all locations.• Built positive professional relationships with vendors.

• Led and motivated a team of 7 employees to sell more and improve overall performance.• Interviewed new candidates for sales associate positions.• Held daily meetings to go over store budgets and individual sales goals. • Trained the staff on how to use the POS system, the inventory system, and product knowledge.• Welcomed and customers and answered questions about products and store policies while delivering exceptional customer service, resulting in increased overall store sales.• Skillfully displayed merchandise throughout the store and maintained a clean and organized store area to ensure a positive and enjoyable shopping experience.

• Worked closely with the design team to identify the needs of the upcoming collection and seasonal specials.• Communicated daily with overseas factories to coordinate the process of creating and approving samples for production.• Identified new product opportunities in collaboration with the director, VP, and the sales and design team.

Bachelor Of Arts - Ba, Fashion Marketing & Design

Fashion Marketing