Matt Chung Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Redmond, Washington, Us

-TPM on Client Core Windows OS team focusing on UEFI and boot security features.-Manage software product, strategy, dependencies, requirements, customer hardware intercept, and plan roadmap features with UEFI, security technology features for Windows.

Redmond, Washington, Us

Product Manager on the Windows Core Operating Systems team-Managed software product, strategy, dependencies, requirements, customer hardware intercept, and planned roadmap features with USB, buses technology features for Windows.-Lead co-engineering engagements with IHVs, OEMs for enabling and bringing new feature capabilities to market on new silicon devices.-Enabled inbox USB4 support across silicon on Windows hosts.-Collaborated closely with engineering teams to prioritize and deliver features to market. Support with upgrading hardware, testing, and reproducing issue reports to reduce time to identify root cause and improve product quality.-Board of Directors representative for Microsoft at USB-IF.-Represented team and report feature/project status to internal and external executives, and stakeholders.-Managed self-host validation program prior to software and hardware release.-Monitored and tracked telemetry to measure health of features.-Created functional specification requirements.-Performed issue triage with engineering leads.-Mentored new team members with role ramp up.

Redmond, Washington, Us

Ecosystem Engagement Program Manager on the Strategy and Ecosystem team -Focused on enablement and adoption of USB, Intel Thunderbolt 3, Bluetooth, and Sensors technology areas for Windows.-Cross org collaboration with internal and external partners to drive alignment, initiatives, strategy, support, market research analysis.-Worked with Windows engineering teams and ecosystem to identify goals, roadmaps and drive feature adoption.-Evangelized Windows core technology investments to ecosystem.-Led ecosystem partners request across Windows internal engineering teams.-Managed partner engagements to answer, review, prioritize and track issues preventing feature adoption for technology areas.-Improved Windows quality by creating presentation materials, newsletters, attending industry interop events and recorded training videos to help ecosystem with self-enablement.-Planned and executed USB-C SuperMUTT and HLK (Hardware Lab Kit) workshop in Redmond for OEMs to introduce hardware test tool and HLK tests to reduce HLK support issues with new testing infrastructure.

Redmond, Washington, Us

Support Escalation Engineer on the OEM Platforms customer support team-Supported multi-national OEM, ODM, IHV partners for OS platforms issues to help ship Windows systems to market. -Focused on troubleshooting and solving print, scan, USB, Bluetooth support related issues on Windows client. -Content creation lead on team. -Morale event planner for team.

New York, Ny, Us

-Supported multi-national OEM, ODM, IHV partners for Windows platforms issues to ship Windows systems.

Irving, Texas, Us

-Member of Systems, ASP, Patient Records teams. -Data custodian-Worked with new customers prior to software installation. -Performed hardware consultation and recommendations.-Resolved data migration, printing issues, DNS, hardware troubleshooting

-Hardware maintenance.-Software installation.-Help desk support.-Spyware removal.-Recorded payments from customers.