Melissa Johnson Email & Phone Number

Bloomington, Minnesota, Us

• Accountable for the success of our online clinic and virtual care models, including product and financial performance and delivering exceptional end-to-end experiences.• Led the strategy and launch of market-leading virtual/hybrid care products that blend digital and in-person assets to deliver low-cost, high-value services.• Launched a specialty access product that achieved $100K in new revenue with 75% profit margin and 95% satisfaction rating within four months.• Created robust business cases to secure funding and drive new product development.• Managed budgets of $20M and brought a care delivery unit into the black by adjusting costs and staffing to match supply with demand.

Bloomington, Minnesota, Us

• Managed our Epic MyChart team and led cross-functional initiatives to develop, launch, and scale digital products and Epic-based experiences, including ticket-based online scheduling, Fast Pass, On My Way, and eCheck-In.• Increased MyChart account usage from 60% to 90%, serving 1M patients annually, by creating proxy and teen account experiences and integrating usage into the care delivery journey.• Led digital product delivery, managing multiple products across all stages—from discovery and ideation to post-launch value management—while applying best practices in product development.• Built a high-performing team of 30, comprised of product and technical team members, by attracting and mentoring top talent, while fostering an inclusive and results-driven team culture with a 99% employee engagement score.

Bloomington, Minnesota, Us

• Led the successful launch and scaling of the company's first virtual care services (phone visits, e-visits, video visits) by integrating clinical expertise, technology, and digital marketing to expand access to healthcare.• Utilized analytics and insights to continuously refine our virtual care strategies and offerings to ensure alignment with consumer needs and evolving healthcare trends.

Bloomington, Minnesota, Us

• Led the assessment, selection, and implementation of telemedicine technology solutions by collaborating with IT and clinical teams and ensuring seamless integration and user-friendly interfaces for both patients and providers.• Contributed to the development and launch of the company’s first telemedicine services, including video-based consults for burn and stroke care, by leading the design of clinical workflows, patient engagement strategies, and ensuring regulatory compliance and billing process alignment.

Saint Louis Park, Mn, Us

• Established our company’s enterprise analysis practice, effectively bridging operational needs with technical solutions.• Skilled in deeply understanding the problem needing to be solved and the value of solving it.

Saint Louis Park, Mn, Us

• Kaizen/Lean-certified, with expertise in staffing analysis and streamlining workflows.• Led continuous improvement initiatives across all service lines, achieving operational efficiencies, including a $5M revenue cycle enhancement.