Melissa Johnson Email & Phone Number

Bloomington, Minnesota, US

• Accountable for the success of our online clinic and virtual care models, including product and financial performance and delivering exceptional end-to-end experiences.
• Led the strategy and launch of market-leading virtual/hybrid care products that blend digital and in-person assets to deliver low-cost, high-value services.
• Launched a specialty access product that achieved $100K in new revenue with 75% profit margin and 95% satisfaction rating within four months.
• Created robust business cases to secure funding and drive new product development.
• Managed budgets of $20M and brought a care delivery unit into the black by adjusting costs and staffing to match supply with demand.

Bloomington, Minnesota, US

• Managed our Epic MyChart team and led cross-functional initiatives to develop, launch, and scale digital products and Epic-based experiences, including ticket-based online scheduling, Fast Pass, On My Way, and eCheck-In.
• Increased MyChart account usage from 60% to 90%, serving 1M patients annually, by creating proxy and teen account experiences and integrating usage into the care delivery journey.
• Led digital product delivery, managing multiple products across all stages—from discovery and ideation to post-launch value management—while applying best practices in product development.
• Built a high-performing team of 30, comprised of product and technical team members, by attracting and mentoring top talent, while fostering an inclusive and results-driven team culture with a 99% employee engagement.

Bloomington, Minnesota, US

• Led the successful launch and scaling of the company's first virtual care services (phone visits, e-visits, video visits) by integrating clinical expertise, technology, and digital marketing to expand access to.
• Utilized analytics and insights to continuously refine our virtual care strategies and offerings to ensure alignment with consumer needs and evolving healthcare trends.

Bloomington, Minnesota, US

• Led the assessment, selection, and implementation of telemedicine technology solutions by collaborating with IT and clinical teams and ensuring seamless integration and user-friendly interfaces for both patients and.
• Contributed to the development and launch of the company’s first telemedicine services, including video-based consults for burn and stroke care, by leading the design of clinical workflows, patient engagement.

Saint Louis Park, MN, US

• Established our company’s enterprise analysis practice, effectively bridging operational needs with technical solutions.
• Skilled in deeply understanding the problem needing to be solved and the value of solving it.

Saint Louis Park, MN, US

• Kaizen/Lean-certified, with expertise in staffing analysis and streamlining workflows.
• Led continuous improvement initiatives across all service lines, achieving operational efficiencies, including a $5M revenue cycle enhancement.