Collaborate on the development and execution of statewide IT communication strategies, leading to a marked increase in public and stakeholder engagement.Drove the implementation of legislative activities, ensuring IT policies' compliance and advancement with legislative bodies.Crafted and disseminated comprehensive IT policies, bolstering the state's technological infrastructure and security posture.Appointed and worked closely with the Deputy Chief of the Office of Information Security to establish robust cybersecurity frameworks across state agencies.Orchestrated the creation of policy documentation, internal controls, and training programs, significantly bolstering organizational efficiency and policy adherence.Played a collaborative role in formulating the Statewide IT Strategy, underpinning Nevada's innovation through advanced enterprise IT solutions.Managed and revitalized the OCIO Services Catalog, enhancing the accessibility and clarity of services offered to state agencies and the public.Served as the principal contact for media inquiries, adeptly managing the state's IT narrative and public image.Chaired the State’s AI Working Group, focusing on AI strategy and policy in government operations.Established Nevada's digital presence by creating the state's Social Media Policy and coordinating its social media platforms.Facilitated the state's inaugural CIO Summit on AI technologies in Government, reinforcing Nevada’s position at the forefront of digital innovation.Developed a full suite of branding materials, including a style guide and logo, to ensure a consistent and professional state IT identity.Core Competencies:Strategic Communication & Media RelationsLegislative Coordination & CompliancePolicy Development & ImplementationCybersecurity GovernanceOrganizational Development & TrainingStakeholder Engagement & CollaborationAI Strategy & Digital Innovation

Helping small to medium sized businesses utilize resources made available to enterprise level corporations.Primary focus with businesses:Website designSEO Logo Design/Branding Email Design/Communication templates, Marketing Content Creation: Videos, Internal Power Points, 3D renders and animation.Internal brand positioning: which utilizes external and internal customer out reach and retention.Overall responsibility is to invent new ideas for branding, advertising campaigns and marketing messages. Understand design and smart copy, and recognize fresh approaches to advertising to the target audience.Advertising and marketing is ever-evolving, and I analyze trends, look at new data and adapt to changes.Managing timelines and working with vendors and collaborating with the community to help small businesses flourish.

Summary:Experienced IT Leader partnering with executive teams to align IT and business strategies. Proven skills in budget management, data security, IT resource allocation, and strategic planning. Recognized for negotiating cost-saving contracts, enhancing system efficiency, and managing effective team projects.Experience and Achievements:Partnered with leadership to harmonize IT and business strategies.Managed budgets efficiently, balancing costs with organizational needs.Protected corporate and customer data through robust security measures.Established strategic vendor and technology partner relationships.Allocated IT resources effectively, setting tangible goals/KPIs.Negotiated tech contracts, resulting in an annual saving of $100k.Led the successful migration of WMS, ERP, TMS, VOIP, Email, and Cloud storage, increasing operational efficiency.Optimized EDI transactions, cutting downtime by 90%, boosting sales, and reducing order cancellations.Project Management:Defined and implemented tech strategies in line with business objectives.Ensured technical excellence, safety, and scalability in infrastructure decisions.Developed disaster recovery and IT security failure plans.Oversaw timelines for tech, web, and mobile services deployment.Key Projects:VOIP, ERP, WMS, TMS, EDI VAN Migration.Demand planning tool development and implementation.Salesforce automation, adoption, and implementation.Development of onboarding procedures.E-commerce migration and optimization.Organizational Development:Established Training and Development, Information Technology/Systems departments.Expanded customer service teams, including Returns, Warranty, Sales.

Work with the leadership team to set clear priorities and goals for IT management and production, balancing the long-term, and immediate needs.Develop and manage annual and quarterly budgets.Oversee data security, management, and governance.Manage strategic vendor and technology partner relationships.Manage IT resource allocation, goal/KPI setting, network infrastructure, and performance metrics.Define the company’s overall technology strategy to support business objectives.Make infrastructure decisions, ensuring technical excellence, versatility, safety and soundness, resiliency, and scalability in the architecting and engineering of product solutions, as well as managing all technical delivery.Facilitate the development and implementation of disaster recovery and IT security failure plans.Ensure tight collaboration across departments to drive strategic initiatives, including an understanding of the alignment between technology strategy and various technology road maps.Create strategic plans and set timelines for evaluation, development, and deployment of all technical, web, and mobile services.Responsible for overseeing workers in various departments who are assigned certain tasks to complete company-wide projects. Creating schedules and following up with workers to ensure that each phase of a project proceeds as planned.Projects that include or encompass: -New Smart Product/App Development-New Market Expansion/Penetration strategies.-Salesforce (CRM) automation, adoption, and implementation.-Onboarding procedure and schedule.- LMS, internal training modules, and system.-Server migration-E-commerce migration, optimization, and utilization.-Carbon Net-Zero InitiativeCreating several departments for the systems set up:-Training and Development Department.-Information Technology/Systems-Customer Service Breadth Expanded teams (Returns, Warranty, Sales)

Implementing new technology integration and protocols, while creating training behavior content for facilitators across the company to help educate users on new technology being implemented, which effectively increases adoption rate, and allows for an effective and consistent experience for all employees. Training and developing team to better support customers by addressing more than surface level concerns.Coordinate between different support teams and addressing issue at hand as a whole greater team.Technical support of 500+ applications, computer images, trouble-shooting, technology administration, and assembly line technology.

• Accountable for the administrative, financial, and risk management operations of the company• Include the development of a financial and operational strategy to help fiscal year over year growth.• Communicate metrics tied to that strategy, and the ongoing development and monitoring of control systems designed to preserve company assets and report accurate financial results among all alumni and active members.

Create the description and strategize with the retail strategies team on creating the Creative Role position. Promote and model the benefits of Apple’s ecosystem to customers, our internal team, and the community at large. Communicate a deep understanding of the creative community through email design, video content creation, and other multimedia channels, and speak from my own experiences and stories, so that others understand the full potential of our products and services. My role is to foster a learning environment for our internal and external customers in the store by connecting their interests to the Apple ecosystem which include on boarding, training and facilitation. I coordinate activities themed around photography. Deliver timely feedback to maximize the abilities of every team member. Encourage teams to provide peer-to-peer support and fearless feedback. Motivate my teams by updating them on their progress toward their goals. Engage in any activities needed to support the employee and customer experience. Maintain open communication with all leaders in the market. Serve as a market trainer and assist with new store openings such as San Fransisco, New York, and Dubai. Ensure that employees understand the vision, priorities, and goals for the day.

Create a personal buying experience that will generate promoters and provide a full solution that include both personal use and business use. Support the team by providing a resource for visual standards, educating and mentoring colleagues to excel in their current role. Being proactive in raising awareness and promote areas of growth regarding retail technologies and suggest innovative ways to enhance the customer experience by creating coachable moments for everyone in the team and promote the team’s overall success. Supporting and facilitating new store openings as a NSO mentor and flexing in areas that the store needs.

Plan for and represent the museum at external marketing events. Maintain collateral inventory for presence at external events. Assess the success of a variety of marketing tactics. Assist in coordinating various marketing methods including, direct mail, print ads, networking, internet, social media, and develop new methods of marketing. Conduct an internal brand perception study to help propel brand repositioning. Plan and execute hotel, resort, and casino outreach in the community.

Delegate and organize fraternity activities such as philanthropy, fundraising and social presence. Approve budgets, social media campaigns, and events. Maintain fraternity involvement on campus. Maintain communication channels among alumni and National executive board. Motivate and encourage excellence in engagement, professional and academic success. Maintain and establish financial oversight. Financial planning and approval of all fraternity activities. Banking, book keeping and record keeping for the fraternity. Maintain stock of all assets of the fraternity.Coordinate details and timelines for fundraising events. Calculate budgets and ensure transparency within the fraternity. Book venues, and talent for events. Layout event seating and schedule for event. Edit, design and launch promotions for event. Secure funds and attain sponsorships from businesses. Creation of clientele and invitee list for events. Coordinate logistics for event success and monitor best practices.

Displayed the store according to Coach Visual standards; also re-merchandised styles based on performance of each location. Created a daily schedule and zoned associates to accommodate coverage needs. Focus on the development of the team and encourage SMART goals for each associate. Help encourage certain behavior competencies that encourage a positive result towards sales per hour goals, average dollar per transaction, and conversion goals.

Met all sale per hour goals, average dollar per transaction, and conversion goals for the store while promoting company standards. Promoted suggestive selling that is fashion forward while creating a personal shopping experience. Help cultivate personal selling, and help motivate team members build relationships with their clients and continue promoting loyalty to the store.

Manage existing guest relations and building rapport with new guests. Motivating and engaging the team to arrange and book extraordinary experiences for the guests. Creating promotions that will maintain a strong brand image.

Developed good relations with clients and met all sales goals. Merchandized the floor according to company standards. Assisted in team selling, and promoted the whole team to cross sell among shoes, handbags, and outerwear. Created visual reports that highlighted performance of products based on placement.