Michael Crowley Email & Phone Number

Controls Assurance over the entire controls portfolio within the Controls and Customer Outcomes (CCO) business to ensure controls are operating as intended and providing the desired risk buydown activity to support business growth.Conduct design and operating effectiveness testing to validate control effectiveness in accordance with the Operational Risk.

In role promotion. Demonstrated high capability of:Successfully conduct risk and control self-assessments (RCSA) for Commonwealth Bank's Home Buying Product and third-party distribution channels. Defining the scope of all relevant risk types, articulating all instances of what drives each risk type relevant to the business, presenting of complex risk types.

Successfully conduct risk and control self-assessments (RCSA) for Commonwealth Bank's Home Buying Product and third-party distribution channels. Defining the scope of all relevant risk types, articulating all instances of what drives each risk type relevant to the business, presenting of complex risk types to a broad audience using simple and easy to.

Lead, managed and delivered a number of remediation projects from end-to-end. This often involved managing multiple projects simultaneously from defining the scope of incidents, quantification of business rules used to define population, quality assurance and testing of business rules, customer communication drafting and channel engagement, and payments.

A role designed to support local businesses, to understand business drivers and business life stages to match product and service offerings accordingly.Understand then evaluate the structure of both personal and business banking and tailor business clients banking to unsure the gate is open for future commercial lending needs.Pro-actively identify products.

Demonstrated rapport building and problem-solving skills in this role in order to put the customer and their financial goals first. These skills were key contributors to the achievement of Branch Award for Top 5 outcomes (FY16/17).Product knowledge: In-depth knowledge of account origination, servicing and maintenance for retail customers with transaction.