Controls Assurance over the entire controls portfolio within the Controls and Customer Outcomes (CCO) business to ensure controls are operating as intended and providing the desired risk buydown activity to support business growth.Conduct design and operating effectiveness testing to validate control effectiveness in accordance with the Operational Risk Management Framework, provide assurance over control design related to issue closures, risk-in-change requirements and uplifts.Gap analysis and recommend control improvements when controls gaps are identified. Ensuring the risk reporting data sets are complete and accurate.

In role promotion. Demonstrated high capability of:Successfully conduct risk and control self-assessments (RCSA) for Commonwealth Bank's Home Buying Product and third-party distribution channels. Defining the scope of all relevant risk types, articulating all instances of what drives each risk type relevant to the business, presenting of complex risk types to a broad audience using simple and easy to understand terminology and developing logical risk narrative to explain the inherent risk assessment. Assessing risk buydown activities to determine accurate residual risk assessments that were endorsed from various stakeholders including, compliance and senior business leaders.Identification of control gaps, new control designs uplift activities that incorporated new regulatory requirements.

Successfully conduct risk and control self-assessments (RCSA) for Commonwealth Bank's Home Buying Product and third-party distribution channels. Defining the scope of all relevant risk types, articulating all instances of what drives each risk type relevant to the business, presenting of complex risk types to a broad audience using simple and easy to understand terminology and developing logical risk narrative to explain the inherent risk assessment. Assessing risk buydown activities to determine accurate residual risk assessments that were endorsed from various stakeholders including, compliance and senior business leaders.Identification of control gaps, new control designs uplift activities that incorporated new regulatory requirements.

Lead, managed and delivered a number of remediation projects from end-to-end. This often involved managing multiple projects simultaneously from defining the scope of incidents, quantification of business rules used to define population, quality assurance and testing of business rules, customer communication drafting and channel engagement, and payments execution in line with Australian regulatory requirements. Successfully solved many aged incidents and issues, requiring complex root-cause analysis to come up with a logical solution and creation of sequential business rules to accurately identify impacted customer population and remediation strategy. Strong stakeholder management capabilities involving presenting, and applying feedback with various areas including Compliance, Legal, Senior Leadership to ensure customers have been appropriately remediated and closed.Leading, guiding and motivating a high performing team of business and data analysts to deliver against the Home Buying remediation strategic roadmap. Forecasting and planning of future remediation projects in line with relevant issue and incident root cause fixes.

A role designed to support local businesses, to understand business drivers and business life stages to match product and service offerings accordingly.Understand then evaluate the structure of both personal and business banking and tailor business clients banking to unsure the gate is open for future commercial lending needs.Pro-actively identify products and services required by a business customer and develop relationships. Be well connected to small and medium business owners in the community and able to generate business leads, this also involves connecting people with the right people to ensure efficient results and stronger outcomes.Assume responsibility for Business Banking results; including monitoring reporting, planning focused activity and coaching. Complete compliance by adhering to the banks processes and procedures; including the accurate reconciliation of transactions and reviewing customers financial position to accurately assess risk.

Demonstrated rapport building and problem-solving skills in this role in order to put the customer and their financial goals first. These skills were key contributors to the achievement of Branch Award for Top 5 outcomes (FY16/17).Product knowledge: In-depth knowledge of account origination, servicing and maintenance for retail customers with transaction and savings accounts, term deposits, superannuation, credit cards and share trading. Tasked with creating, maintaining or migrating relationships with small business customers, with business transaction accounts and merchant facilities. Proficient in corporate digital platforms such as CommSee, Netbank, Commbank App and CommSec share trading platform.