Led technology, bioinformatics, AI & analytics, product management, global partnerships, EPMO and security with a team of 550 resources and annual budgets of $95M. ◆ Transformed technology platforms and services delivering a 12x improvement in critical customer product availability and 9x improvement in product enhancement delivery time.◆ Built highly successful security and privacy program from inception leveraging the NIST framework.◆ Led delivery of new industry leading customer platform, MatchSource, which scored 92% very or extremely satisfied in 2023 customer satisfaction survey.◆ Delivered multiple AI and machine learning models that improved patient outcomes and streamlined customer processes. ◆ Built integration between leading medical records systems (EPIC and Cerner), laboratories and internal systems that seamlessly integrated flow of both patient outcomes and operational data for customers.◆ Built novel cell and gene therapy supply chain platform that facilitated launch and rapid growth of start-up business unit in highly competitive new industry.◆ Also served as interim COO (2019) and CFO (2020-2021)◆ Spearheaded enterprise initiatives including diversity, culture change; improved employee engagement scores by over 20% that advanced NMDP’s ranking 2nd place in the 2023 MSP Business Journal “best places to work” survey in the extra-large company category.𝘕𝘔𝘋𝘗 (𝘉𝘦 𝘵𝘩𝘦 𝘔𝘢𝘵𝘤𝘩) 𝘪𝘴 𝘵𝘩𝘦 𝘸𝘰𝘳𝘭𝘥’𝘴 𝘭𝘦𝘢𝘥𝘪𝘯𝘨 𝘳𝘦𝘴𝘦𝘢𝘳𝘤𝘩𝘦𝘳 𝘢𝘯𝘥 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘳 𝘴𝘦𝘳𝘷𝘪𝘯𝘨 𝘱𝘢𝘵𝘪𝘦𝘯𝘵𝘴 𝘴𝘶𝘧𝘧𝘦𝘳𝘪𝘯𝘨 𝘧𝘳𝘰𝘮 𝘣𝘭𝘰𝘰𝘥 𝘤𝘢𝘯𝘤𝘦𝘳, 𝘸𝘪𝘵𝘩 𝘳𝘦𝘷𝘦𝘯𝘶𝘦𝘴 𝘰𝘧 $650𝘔 𝘢𝘯𝘥 1,600 𝘦𝘮𝘱𝘭𝘰𝘺𝘦𝘦𝘴.

Designed and implemented comprehensive IT strategy with team of 300 and managed budget of $70M. Reported to CEO. Led transformation of the agent and customer digital experience; realized a 35% increase in agent satisfaction on annual agent survey. Led implementation of seven new enterprise and customer platforms with cumulative annual benefits of $25M.𝘏𝘰𝘳𝘢𝘤𝘦 𝘔𝘢𝘯𝘯 𝘪𝘴 𝘵𝘩𝘦 𝘯𝘢𝘵𝘪𝘰𝘯’𝘴 𝘭𝘦𝘢𝘥𝘦𝘳 𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘧𝘰𝘳 𝘵𝘩𝘦 𝘪𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘢𝘯𝘥 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘯𝘦𝘦𝘥𝘴 𝘰𝘧 𝘦𝘥𝘶𝘤𝘢𝘵𝘰𝘳𝘴.

Led planning and delivery of technology transformation and quality efforts. Led total redesign and delivery of enterprise technology infrastructure with budget of over $1B.𝘈𝘮𝘦𝘳𝘪𝘱𝘳𝘪𝘴𝘦 𝘪𝘴 𝘢 𝘥𝘪𝘷𝘦𝘳𝘴𝘪𝘧𝘪𝘦𝘥 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘱𝘭𝘢𝘯𝘯𝘪𝘯𝘨, 𝘢𝘴𝘴𝘦𝘵 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵 𝘢𝘯𝘥 𝘣𝘢𝘯𝘬𝘪𝘯𝘨 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘸𝘪𝘵𝘩 𝘢𝘯𝘯𝘶𝘢𝘭 𝘳𝘦𝘷𝘦𝘯𝘶𝘦𝘴 𝘰𝘧 $13𝘉.

Responsible for enterprise architecture, enterprise systems, and data and analytics. Led largest transformation effort in company’s history; reengineered core settlement process and technology stack primarily using Oracle ERP.𝘔𝘰𝘯𝘦𝘺𝘎𝘳𝘢𝘮 𝘪𝘴 𝘵𝘩𝘦 2𝘯𝘥 𝘭𝘢𝘳𝘨𝘦𝘴𝘵 𝘨𝘭𝘰𝘣𝘢𝘭 𝘱𝘢𝘺𝘮𝘦𝘯𝘵𝘴 𝘢𝘯𝘥 𝘮𝘰𝘯𝘦𝘺 𝘵𝘳𝘢𝘯𝘴𝘧𝘦𝘳 𝘤𝘰𝘮𝘱𝘢𝘯𝘺 𝘸𝘪𝘵𝘩 𝘢𝘯𝘯𝘶𝘢𝘭 𝘳𝘦𝘷𝘦𝘯𝘶𝘦𝘴 𝘰𝘧 $1𝘉.

Led IT for retail cards and Canadian divisions. Led cross-functional launch of four new card platforms, most notably, a hybrid card with 3-year benefits of $120M. Led implementation of new personal banking and cards operating platform for Citi Canada. Led Citi Cards operating platform consolidation efforts, achieving $18M in benefits annually.𝘊𝘪𝘵𝘪 𝘪𝘴 𝘢 𝘨𝘭𝘰𝘣𝘢𝘭 𝘥𝘪𝘷𝘦𝘳𝘴𝘪𝘧𝘪𝘦𝘥 𝘣𝘢𝘯𝘬 𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘱𝘦𝘳𝘴𝘰𝘯𝘢𝘭 𝘣𝘢𝘯𝘬𝘪𝘯𝘨 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴, 𝘸𝘦𝘢𝘭𝘵𝘩 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘢𝘴𝘴𝘦𝘵 𝘮𝘢𝘯𝘢𝘨𝘦𝘮𝘦𝘯𝘵, 𝘤𝘢𝘱𝘪𝘵𝘢𝘭 𝘮𝘢𝘳𝘬𝘦𝘵, 𝘢𝘯𝘥 𝘴𝘦𝘤𝘶𝘳𝘪𝘵𝘪𝘦𝘴 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘸𝘪𝘵𝘩 𝘢𝘴𝘴𝘦𝘵𝘴 𝘰𝘧 $2.4𝘛.

Led IT strategy, implementation, and performance for global P&C insurance division. Led successful global SAP rollout.𝘎𝘌 𝘪𝘴 𝘢 𝘨𝘭𝘰𝘣𝘢𝘭 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘪𝘢𝘭 𝘤𝘰𝘯𝘨𝘭𝘰𝘮𝘦𝘳𝘢𝘵𝘦 𝘱𝘳𝘰𝘷𝘪𝘥𝘪𝘯𝘨 𝘢 𝘳𝘢𝘯𝘨𝘦 𝘰𝘧 𝘪𝘯𝘥𝘶𝘴𝘵𝘳𝘪𝘢𝘭, 𝘪𝘯𝘧𝘳𝘢𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦 𝘢𝘯𝘥 𝘧𝘪𝘯𝘢𝘯𝘤𝘪𝘢𝘭 𝘱𝘳𝘰𝘥𝘶𝘤𝘵𝘴 𝘢𝘯𝘥 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴.

Led technology implementation and technology performance across multiple GE divisions; i.e., implemented B2B e-commerce, a global maintenance data warehouse, and a successful IT offshoring strategy for the insurance division that saved >$35M annually.