Michael Stephan Email & Phone Number

Laguna Beach, CA, US

Ridgefield Park, NJ, US

Fort Collins, CO, US

Fort Collins, CO, US

• As the Marketing Analytics Manager at Otter Products, I oversaw two direct reports, assessed performance, identified skill gaps, evaluated training needs, and conducted training sessions to improve productivity and.
• I successfully launched the consolidated reporting structure in January 2023.
• I directed a cross-functional team of analysts in migrating from transactional reporting to transformational analytics for business partners.
• I spearheaded the management of the project to consolidate data across marketing, sales, and customer service functions; successfully consolidated 40+ data sources by developing strategy and architecture.
• I led and executed business management processes education initiatives to drive focus on teaching data literacy and analytical principles.
• I played an integral role in orchestrating mutually beneficial shared vision and monitoring progress towards shared goals, which resulted in developing productive and strong partner relationships with key vendors.

Fort Collins, CO, US

• I was chosen by management to support product, sales, and international finance teams. I supported smooth workflow of detailed financial analysis, leadership review, and approval of 500+ projects per year by designing.
• I ensured seamless and on-time execution of 500+ projects per year by setting vision and managing teams in developing systematic and sustainable tools used for all new categories and product analysis and performance.
• I aided in renegotiating a financially viable contract, which helped in reducing the strain on the business in reporting and day-to-day strategy and negation; accomplished 10% profit improvement.
• I successfully obtained BOD and executive approval for introducing multiple new categories with annual revenue targets ranging from $10 million to $100 million by creating tools and processes for holistic business case.
• I helped the company in meeting annual new category revenue target of $35+ million globally by executing operating model analysis and negotiating contracts with major business partner.
• I played an integral role in optimizing internal alignment, speed, consistency, and execution for bringing new products to market by providing finance leadership in Kaizen project.

Fort Collins, CO, US

• In this role, I formulated COGS, CapEx, and OpEx budgets, as well as defined and implemented targets for all supply chain functions with $400 million in annual spend. I initiated monthly COGS reviews in collaboration.
• I identified stagnant product in the sales lifecycle for targeted sales action, and collaborated with decision makers in writing off inventory, when necessary, which enabled the company to correctly account for the.
• I built a model to understand warranty exposure, reviewed and adjusted warranty reserves, and recommended process to executive leadership to align with GAAP compliancy.

Fort Collins, CO, US

• In this role, I detected process inefficiencies, eliminated gaps, and implemented improvement initiatives and KPIs to achieve customer service excellence. I provided guidance on handling staffing and operational issues.
• I identified the necessary data for customer service analytics, designed the tool to consolidate data from disparate systems, and managed the reporting for business operations at different levels of management within.

Fort Collins, CO, US

• In this role, I spearheaded the implementation of the first workforce management platform for staffing. I prepared and implemented staffing policies, performed forecasting, and developed and executed hiring.
• I conducted detailed analysis and provided the company with right-size staffing recommendations, which resulted in reduction in customer wait time from 15 minutes to less than 30 seconds.
• I set the company-wide goal of answering 80% of calls within 30 seconds; department met this target consistently.

Fort Collins, CO, US

Omaha, Nebraska, US