•Navigate the Claims organization effectively with minimal direction.• Extract data using SQL/NoSQL/Snowflake to identify trends impacting financial performance.• Mentor Analyst and Senior Analyst for professional development.• Create compelling data visualizations to tell a story with limited supervision.• Consistently apply best practices for documentation and organization of work.• Monitor internal and external factors influencing income statements and balance sheets.• Manage multiple competing priorities effectively with limited guidance.• Demonstrate mastery of coverages, Claims Operational Processes, and functional areas whileinterpreting results and trends.• Communicate clearly and concisely across various mediums.• Handle long-term projects and multiple competing priorities effectively.

•Perform analysis to understand business results and identify trends across sales, agent service, claims, marketing, and shared services. Share performance drivers and provide recommendations to the Operations Leadership team using reports, SQL and Power BI•Monitor the impact of ongoing initiatives by designing tracking mechanisms, analyzing results, and partnering with the business on recommendations to improve results.•Partner with the Business Intelligence and Reporting team to increase understanding of broader data strategy and operations data availability across different systems.•Proactively keep a pulse on operational results and KPIs and surface any anomalies or new trends to leadership.•Identify, frame, and execute deep-dive analyses that drive incremental growth and improve efficiency within the Operations areas.•Communicate relevant results and insights as well as actionable recommendations to the Operations leadership team.•Collaborate with other operations Project Management & Analysis team members to identify strategic connections and other use cases for any function-specific analysis performed.

• Created a customer loyalty program including targeted customer outreach marketing • Analyze marketing and sales trends to optimize merchandising decisions• Oversee replenishment and inventory management• Assess changing market conditions and implement plans to keep business agile in response • Helped company achieve an average yearly sales increase of 102 %• Presenting insights using Tableau and Power BI• Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals• Established, enforced, and updated policies keeping business agile and responsive to changing market conditions.• Boosted product opportunities, conducting cost, schedule, contract performance, variance, and risk analysis procedures for corrective action

• Assessed team proficiencies, identifying and targeting areas for improvement• Identied sales opportunities by analyzing incident rate reports• Customer Data collection and outreach process improvements leading to a repeat customers retention• Assessed, optimized and elevated operations to target current and expected demands• Ensured supply met the demand by overseeing all merchandising decisions, replenishment, and inventory management.

• Portuguese language and mathematics tutor• Cared for four children simultaneously• Used knowledge of child development to plan engaging and educational daily activities• Analyzed children’s progress to create written weekly reports for parents

• Analyzed product, market and share trends to evaluate competitive market strategies• Designed and implemented key measurement reports for conveying metrics to customers, monitoring service levels and attainments, and identifying and analyzing trends• Collected and shared relevant data with suppliers to optimize results• Reviewed and analyzed the feasibility of supplier proposals and made recommendations accordingly• Improved profit margins by negotiating competitive vendor contracts