Michelle Nguyen Email & Phone Number

Guelph, On, Ca

Guelph, Ontario, Canada

•Facilitates client-centered care for men and women with history of acute and chronic substance use disorders in the residential addictions treatment program.•Ensures accurate recordkeeping of essential client documentation of treatment progress and administer medications using the Medication Administration Record•Facilitates group sessions of behaviour skill topics to promote and reinforce sobriety.

Kitchener, Ontario, Canada

• Assisted in maintanence of agricultural areas on property.• Worked alongside the Horticultural Program Manager to conduct elder-centred programs and activities to connect elders to nature.

Guelph, Ontario, Canada

•Designated contact for training new employees and optimized employee orientation process through the creation of the Four Seasons Flower’s Employee Instructional Guidebook•Improves brand identity through various social media outlets such as Instagram, Facebook, and Google•Conducted opening and closing procedures and exceeds company standards by setting daily goals and tasks•Ensured customer satisfaction by providing client-centered services and conflict resolution•Managed payment transactions in-store, online, and international web-based management systems (FTD Mercury)

Guelph, Ontario, Canada

•Handle store opening and closing procedures.•Welcomed and provided an optimal experience for customers through engagement and promptly responding to customer needs and questions •Systematically organized visual presentation of seasonal merchandise items