Mridul Sharma Email and Phone Number
A detail-oriented Product Manager and an ex-developer with 10+ years of experience in Banking, FinTech, Healthcare, E-Commerce, Supply Chain, Fleet & Telematics.An analytical mindset with a proven record of delivering high business value and customer-oriented products by implementing product strategies, merging engineering principles & insights for successful launches. Demonstrated success in managing & mentoring teams through the entire product lifecycle, from ideation to launch; translating feedback from teams into actionable insights and incorporating user testing & competitive analysis into strategic product roadmaps.I am both Adavanced-CPSO and CSPO certified with deep knowledge of Agile and SAFe practices that can be used in functional & data-readable formats.Impact Created: # Strategic Planning: Recognized for tripling customer acquisition rates and driving significant revenue increases for a Fortune 500 client through exceptional strategic planning & coordination.# Telematics & Fleet: Built the road map & enhanced customer acquisition through innovation. Led the product release from MVP to Go-Live, ensuring successful 60% market capture in 11 months leveraging real-time mapping data to optimize routing.# Customer Retention: Boosted customer retention rate by 40% in a year, leading to a $25M revenue increase.# Healthcare Solutions: Built strategic initiatives to increase partner bookings conversion to 1.5x and designed a data-driven strategy for GTM campaign to increase efficiency.# Open-Banking Solutions in EU market: Spearheaded strategies for 40 customers (PSPs) with approx 100k transactions/day per customer. Formulated a 2-year roadmap aligning with global OB regulations & trends, targeting 30% increase in market share.# Onboarding Process Optimized: Streamlined onboarding UI/UX processes of new tenants by identifying gaps & implementing automation, resulting in 25% drop-off decrease, 50% decrease in onboarding time & improved customer satisfaction.# Supply Chain Solutions: Orchestrated the design, development and launch of a scheduling tool to calibrate KPIs, load data, optimize production schedules & download optimized schedules from UI.Skills: Product Strategy, Stakeholder Management, Product Roadmap, Global Delivery, Market Research, Competitive Analysis, GTM Strategy, Requirement Analysis, Prioritization, Product Backlog Management, Customer Insights, Risk Mitigation.The skills & achievements highlighted here reflect the collaborative efforts of outstanding teams. Please reach out if you need help or want to connect.
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Product ManagerDsv - Global Transport And Logistics Jul 2024 - PresentNew Delhi, Delhi, IndiaDSV is a leading global logistics company, ranked amongst the top three in the world. It provides transport and logistics services across air, sea, and road freight, while also offering supply chain solutions and warehousing to optimize efficiency for businesses globally.• Streamlining execution of API solution roadmap, driving connectivity solutions & alignment with business objectives.• Structuring the implementation of a global operational strategy to enhance communication and collaboration among the Global Divisional Leaders (BIMS) ensuring timely understanding of new requirements and approval processes.• Spearheading the rollout of a new digital platform (API) for connectivity solutions, targeting a reduction in operational costs by moving solution capabilities from EDI to API.
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Product ManagerSopra Banking Software Dec 2022 - Jan 2024• Orchestrated the product lifecycle processes for PSD2 product which is a B2B SaaS-based solution that leverages Payment Service Directive (PSD2) and open banking to enable seamless integration with the fintech ecosystem and 3rd party services for regions such as Europe, UK and Nigeria. Also responsible for exploring the realm of Open Finance and creating impactful solutions for the integration with fintech ecosystem services and third parties that shape the future of the banking industry.• Established relationships with the open banking cross-functional stakeholders to define product strategy, delivered strategic product vision and review the same to relevant stakeholders, and stated quarterly goals, key success metrics, and roadblocks.• Product planning and execution throughout the product lifecycle of the PSD2 team which deals with providing open banking solutions.• Managed development projects and release timelines and communicated to sales and marketing to ensure all new feature developments were disseminated across the larger organization.• Conducted a full-scale business analysis of customer experience across the search, discovery, purchase and registration flow for the PSD2 portfolio of digital products and created documentation to inform enhancements and prioritization.• Built alignment on new features with various cross-functional stakeholders (Senior PM, SBCP, Sales, Marketing and Product Intake team) and translated features into epics and user stories. -
Product OwnerHitachi Feb 2020 - Dec 2022Noida, Uttar Pradesh, India• Worked for an American multinational company that is the leader in global clinical trial payment automation and is specialized in streamlining clinical trial workflows and site payments. • Led the advisory team and working closely with the Greenphire Product Owner to understand the functionalities and identify key features to be upgraded such as tech-stack upgradation, SSO, and implementing microservices architecture. • Translated complex customer needs to product requirements and defining product roadmap for roll-out strategy using roadmap tools (Aha! and Jira). • Collaborated cross-functionally with the Engineering, Design, Marketing, and DevOps team to refine/execute the user workflows as per the requirements. • Elicitation & validation of the requirements for business epics based on communication with the client and storyboarding for maintaining product backlog using JIRA and confluence. • Led the planning process of product releases for 3 high-velocity teams under Agile & set expectations to deliver new functionalities with demos. • Created the Functional Flow Diagrams of all the main features of the application using draw.io to confirm the ownership & understanding of each module. • Created and prioritized the use case stories for sprint backlog per the Greenphire team's discussions. • Conducted brainstorming and refinement sessions for the scrum team to clarify requirements and update backlog. -
Technical LeadAltran Jun 2019 - Dec 2019Gurugram, Haryana, India• Worked for 3 scrum teams managing platform enhancements, maintenance & new product developments using REST web APIs.• Gathered business requirements & evaluated project risks in the planning phases & providing solution to the risks identified, ensuring all the stakeholders are informed on priority.• Created detailed technical workflows for 4 unique web apps having 26 million users combined for CISCO client.• Resolved cross-platform UI & functional design problems with the team and conducted QA Testing to clearly document breaks and bugs to ensure final product quality & design fidelity.• Established technical documentations to inform enhancements with prioritization for key stakeholders resulting in a 5M$ savings in customer technical support.• Developed sequence diagrams and wireframes for planning user journeys and communication among data engineers, developers and analysts providing clear view over product’s new features -
Senior ConsultantSaksoft Aug 2017 - Jun 2019Gurugram, Haryana, India• Developed large-scale J2EE application for network services (Voice on Demand- IN Radical) using spring boot, JAX-B, JPA, JDBC, AngularJS, Typescript, Kafka, data structures and algorithms, and Oracle for releases and identifying production and non-production application issues.• Developed microservices for modules like inventory, device manager, and collector and synchronized the same on Eureka cloud with testing for NCS1K and NCS2K architectures using Spring MVC.• Structured several internal designs like cost efficiency, bandwidth growth management and introducing new dynamic billing and contract terms by working on the business requirements and supporting solution designs.• Successfully coded the base system under agile methodology & SVN version control and used code review tool SONAR Lint to verify quality and leaks. -
ConsultantInteger Innovation Aug 2015 - Aug 2017New Delhi Area, India• Developed java application using Spring, Hibernate, data structures & algorithms, JDBC, Javascript, HTML and Oracle for releases and identifying production and non-production application issues. • Implemented the project lifecycle: Design, development, deployment, maintenance, and quality along with project status to the team management on regular basis.• Lead the associate’s team to deliver high-quality products within the stipulated deadline to ensure business efficiency.
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Software EngineerAricent Mar 2014 - Aug 2015Gurgaon, India• Delivered ARICLOUD product that handles Openstack interface along with REST APIs in java, springs, hibernate, data structures & algorithms, JDBC, HTML, and MySQL.• Developed microservices like creating network, producing VM with standard and customized memory allocation, deleting nodes which will call OpenStack through JCloud interface, and identified bugs on the same.
Mridul Sharma Education Details
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Electronics And Communications Engineering -
Rosary Senior Secondary SchoolScience
Frequently Asked Questions about Mridul Sharma
What company does Mridul Sharma work for?
Mridul Sharma works for Dsv - Global Transport And Logistics
What is Mridul Sharma's role at the current company?
Mridul Sharma's current role is Product Manager @ DSV Air&Sea | Product Management | B2B SaaS | Integrations | APIs | Product Strategy | Data-driven Decision Making | Stakeholder Management | IIM-Ahmedabad.
What schools did Mridul Sharma attend?
Mridul Sharma attended Indian Institute Of Management Ahmedabad, Guru Gobind Singh Indraprastha University, Rosary Senior Secondary School.
Who are Mridul Sharma's colleagues?
Mridul Sharma's colleagues are Sylvio Thießen, David Letsoalo, Marianka Pluijm, Tonny Hobyani, Alfredo Moreno Torregrosa, Vaidhyanathan R, Elizabeth-Beth Beth.
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Mridul Sharma
Gurugram
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