Natalie R. Email & Phone Number

London, England, United Kingdom

Responsible for:• Daily checks, monitoring mailbox alerts as well as dashboard trends for early indications of infrastructure issues. • 3rd line support for Windows PC’s, laptops, chromebook’s, VOIP phones, meet kit, mobile phones in addition to server and rack support. • Systems administration of services including Active Directory, Google Admin Console, Google Cloud Platform, CISCO Meraki, BT Cloud phone and windows server management. • LAN/WAN, VPN, printer and software trouble shooting. • Project work, VPN migration and SAML single sign on configuration.

London, England, United Kingdom

Responsible for:• 1st, 2nd line hardware support for Windows PC’s, laptops, Chromebook's and VOIP and mobile phones. • Google admin console, BT cloud phone and AD administration. • PC/Laptop imaging and building. • Windows 10, Chrome, VPN, Microsoft office, Printer, VOIP, LAN and software. • Dashboard monitoring of site network availability. • Application support, installation and troubleshooting of bespoke and off the shelf applications.

London, England, United Kingdom

• Property renovation planning, budgeting, scheduling and vendor management.• Tenant and repairs management.• Windows & Apple devices, MS Project, Office365, Google Mail, Teams.

London, England, United Kingdom

• Responsible for lesson planning and time management.• Student mentoring and motivation. • 1st & 2nd level application support Windows 10, Office365, Teams.• Windows & Mac Workstation/Laptop builds and configuration.• Printer configuration/issue resolution. • IOS mobile device configuration.

Canary Wharf

• Ownership, governance and communication of the problem and known error procedure for the FX core settlement system, ensuring that it interlocks correctly with related processes.• Incident trend analysis, problem identification, logging and priority classification.• Manage, track and report on the progress of the major incident review actions to the major incident resolution team.• Co-ordinate and chair technical meetings with the development teams, vendors and member banks to identify and document problem route cause analysis for progression to the CAB.• Work with business analysts, developers and vendors ensuring business definition, customer impact and workarounds are documented, published and communicated effectively to stakeholders.• Manage the communication with vendors to ensure that the correct level of governance is applied to 3rd party problem management processes.• Liaise with 3rd parties and internal customers to provide updates on the progression of the investigation of their respective problems. • Provide updates to member banks on the progression of the investigation. • Chair the CAB meeting for all code defects for known error approval or to align to a release and escalate major incident P1’s for emergency fix. • Report on process performance, SLA’s and KPI management redefining where necessary.• Work with Service Management Lead to produce CRM problem GUI requirements.• Lease with developers to consolidate code defects for migration from legacy system to new CRM ticketing tool.

London, United Kingdom

• 1st, 2nd and 3rd level support for PC’s and laptops operating XP, Windows 7/8 with Office 2007/10/13. • PC/Laptop imaging and building. • Remote user support VPN, Citrix, Email and Printer trouble shooting.• Major Incident management triage calls.• On call support for P1 and P2 events.• Managing vendors to resolve incidents and problems.• PO’s and asset management. • Known error database and updated support documentation.• Migrating users from Lotus Notes and BES to Office 365.• Citrix Migration from Presentation Server to XenApp.• NOC monitoring.• Support of various media distribution platforms.

London, United Kingdom

• Computer and laptop repairs for small businesses. • Backup solutions. • Mobile Device Support.

Beckenham

• Staff training, management and motivation, including staff recruitment and appraisals. • 1st and 2nd level support for PCs, operating Windows 7, including Office 2007, Symantec Enterprise Vault, Citrix Management Console, XenApp, AD administration, VOIP.• Major incident management.• Monitoring of events and alerts. • Application support for in house bespoke financial systems. • Responsible for updates to the known error database. • Service design lifecycle, including Service Level Management process, defined SLA’s/OLA’s in line with UC’s.• Reporting on KPI’s.

Croydon, United Kingdom

• Staff Management.• Configuration, troubleshooting of backups, antivirus, email and website hosting for clients.• Support and management of MS Small Business Server and Exchange client accounts.• Router, Firewall configuration and management for internal and for client accounts.• Vendor management.• Work with clients and developers on the development of bespoke software systems.• Responsible for requirements analysis (use cases, UML) conceptual design.• Implementation and configuration of test modules for Compiere, ERP solution.

Bachelor Of Science (Bsc), Information Systems And Design, 2.2 Hons

Access To Computer Science, 24 Level 1 Credits

Gcse English Language, English Literature, Psychology And Sociology, A To C

Gcse, Maths & Double Science, E & Ee

A public CoE school for girls, located in South London. This was a diverse environment, rich in culture with a curriculum which focused.