Nikhil K C Email & Phone Number

Martin Place

◘Expertise in architecting and executing robust security frameworks tailored for both desktop and cloud environments, ensuring comprehensive protection against emerging vulnerabilities and threats.◘Vulnerability Management & Mitigation: Proficient in identifying, assessing, and mitigating vulnerabilities within desktop and cloud ecosystems, leveraging cutting-edge tools and strategies to fortify security postures.◘Cross-Platform Security Integration: Skilled in integrating security solutions across diverse platforms, enhancing the resilience of desktop and cloud environments through seamless, unified defense mechanisms.

Martin Place

○Delivered high-level (Level 2/3) IT support for 12000 staffs, led system and application deployments in compliance with policies, and ensured seamless tech transitions for various departments, significantly reducing downtime and enhancing user experience.○Demonstrated deep knowledge in ticket management systems (e.g., Jira, BMC Smart IT), data visualization (Power BI, BMC Helix), and extensive support for Microsoft 365 apps and Mac OS, improving productivity and collaboration across the organization.○Spearheaded IT process enhancements, managed critical hardware provisioning, and fostered strong stakeholder relationships, while championing knowledge sharing and continuous learning through training on emerging technologies and best practices.

Sydney, New South Wales, Australia

Led transformative IT deployments and process improvements at CloudSphere IT, significantly enhancing system security and operational efficiency.Fostered stakeholder collaboration and knowledge sharing, driving organizational resilience and agility in technology use and support.

Sydney, New South Wales, Australia

• Delivered technical assistance to employees, clients & end-users for issue resolution.• Worked on the ticketing system to record, monitor & address customer concerns.• Ensuring efficient helpdesk support by handling tickets through the ticketing platform

Australia

• Provided support to customers regarding inquiries and concerns, callbacks, analyzing customer feedback and training other representatives.• Ensured compliance with food safety regulations, sanitation standards, and quality assurance protocols in handling, storing, and displaying grocery products.• Raised issues with Service Hub and WFM app to maintain and raise issues and maintenance of assets. • Optimized performance through problem-solving & continuous improvement initiatives• Supported decision-making processes with insightful reporting and analysis.