Nikhil K C Email and Phone Number
Hi there! I am an IT professional with a passion for technology and a knack for customer service. My fascination with technology dates back to my childhood, when I found myself intrigued by computers and their capabilities. It all started when I wanted to install the latest game on my computer, only to find out it didn't meet the requirements. That sparked my interest in understanding how computers work and troubleshooting technical issues.With a background as a technical support for over three years, I've honed my skills in handling end user issues and leading teams to success.During my time in IT, I've discovered a love for troubleshooting and problem-solving. I thrive in fast-paced environments where I can focus all my energy on achieving a single goal. Whether it's resolving technical issues or managing a team, I bring a laser-focused approach and a commitment to excellence.When I'm not at work, I love socializing and singing my heart out.Let's connect and talk!
Macquarie Group
View- Website:
- macquarie.com
- Employees:
- 16295
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System Security AnalystMacquarie Group Oct 2024 - PresentMartin Place◘Expertise in architecting and executing robust security frameworks tailored for both desktop and cloud environments, ensuring comprehensive protection against emerging vulnerabilities and threats.◘Vulnerability Management & Mitigation: Proficient in identifying, assessing, and mitigating vulnerabilities within desktop and cloud ecosystems, leveraging cutting-edge tools and strategies to fortify security postures.◘Cross-Platform Security Integration: Skilled in integrating security solutions across diverse platforms, enhancing the resilience of desktop and cloud environments through seamless, unified defense mechanisms.
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Technical Support EngineerMacquarie Group Jul 2024 - Oct 2024Martin Place○Delivered high-level (Level 2/3) IT support for 12000 staffs, led system and application deployments in compliance with policies, and ensured seamless tech transitions for various departments, significantly reducing downtime and enhancing user experience.○Demonstrated deep knowledge in ticket management systems (e.g., Jira, BMC Smart IT), data visualization (Power BI, BMC Helix), and extensive support for Microsoft 365 apps and Mac OS, improving productivity and collaboration across the organization.○Spearheaded IT process enhancements, managed critical hardware provisioning, and fostered strong stakeholder relationships, while championing knowledge sharing and continuous learning through training on emerging technologies and best practices.
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It Support SpecialistCloudsphere It Nov 2022 - Jun 2024Sydney, New South Wales, AustraliaLed transformative IT deployments and process improvements at CloudSphere IT, significantly enhancing system security and operational efficiency.Fostered stakeholder collaboration and knowledge sharing, driving organizational resilience and agility in technology use and support. -
Service Desk Analyst InternTechgenius Jun 2022 - Oct 2022Sydney, New South Wales, Australia• Delivered technical assistance to employees, clients & end-users for issue resolution.• Worked on the ticketing system to record, monitor & address customer concerns.• Ensuring efficient helpdesk support by handling tickets through the ticketing platform -
Customer Service ManagerWoolworths Group Feb 2019 - May 2022Australia• Provided support to customers regarding inquiries and concerns, callbacks, analyzing customer feedback and training other representatives.• Ensured compliance with food safety regulations, sanitation standards, and quality assurance protocols in handling, storing, and displaying grocery products.• Raised issues with Service Hub and WFM app to maintain and raise issues and maintenance of assets. • Optimized performance through problem-solving & continuous improvement initiatives• Supported decision-making processes with insightful reporting and analysis.
Nikhil K C Education Details
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Computer And Information Systems Security/Information Assurance
Frequently Asked Questions about Nikhil K C
What company does Nikhil K C work for?
Nikhil K C works for Macquarie Group
What is Nikhil K C's role at the current company?
Nikhil K C's current role is Security Analyst & Cloud Specialist | Vulnerability Analyst at Macquarie Group.
What schools did Nikhil K C attend?
Nikhil K C attended Australian Institute Of Higher Education.
Who are Nikhil K C's colleagues?
Nikhil K C's colleagues are Sean Delaney, Doug Noble, Rhoden Ellis Hilao, Sarah Kelly, Heath Mclaren, Jonathan Fisher, Janice Tan Weiting.
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Nikhil K C
Assistant Consultant At Tata Consultancy Services | Azure Data Engineer | Data Architect | Postgresql/Teradata Developer | Data Analyst | Azure DatabricksLondon Area, United Kingdom2yahoo.co.in, tcs.com -
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Nikhil K C
Co-Founder | Tivazo | Helping Businesses Streamline Productivity And Simplify Operations.Tokyo, Japan
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