A results-driven Service Improvement Manager with over five years of experience leading strategic operational change initiatives, driving efficiency, and enhancing safety within the service industry. Skilled in managing cross-functional teams and collaborating with key stakeholders to implement innovative solutions that improve processes and align with business objectives. Adept at communicating complex technical information to both technical and non-technical audiences, ensuring clear understanding and successful adoption of new systems and processes. Proven ability to develop and track KPIs, leverage data for decision-making, and deliver improvements in challenging environments, including managing risks and navigating regulatory compliance. Known for creating data-driven solutions, fostering team collaboration, and developing resilience strategies that ensure business continuity in high-pressure situations.
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Service Improvement ManagerYunex Traffic May 2019 - PresentAs a Service Improvement Manager at Yunex Traffic, I lead strategic initiatives to enhance operational efficiency and safety across our services. I manage the full lifecycle of improvement projects, from conception through implementation, collaborating with cross-functional teams and key stakeholders. My role involves overseeing the deployment of innovative solutions, such as transitioning lone working safety measures to a more advanced application-based system, and driving the successful integration of Plus+ traffic signals to optimize public service. I leverage data to develop and track KPIs, ensuring compliance with regulations and delivering impactful improvements. Known for my ability to communicate complex technical information clearly, I ensure that changes are understood and adopted effectively, driving both business transformation and continuous improvement. -
Contract ManagerSiemens Jan 2018 - May 2019Managed the traffic signals contract for Bournemouth, Poole, and Dorset Councils, ensuring smooth project execution and minimal public disruption. Oversaw large-scale installations, maintained strong relationships with local authorities and subcontractors, and managed a team to meet project deadlines and budgets. Handled maintenance contracts, addressing faults promptly and capturing costs to support contract renewals. Led the shift from paper to digital job packs, improving real-time updates, cost tracking, and resource management. -
Graduate Contract ManagerSiemens Sep 2015 - Dec 2017PooleWorked within the Field Services South West division, overseeing operations across multiple depots. Supported the management of maintenance contracts and led installation projects, ensuring efficient execution and adherence to service standards. Involved in reporting on operational performance and trialing new working practices to drive continuous improvement and enhance service delivery.
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Case OwnerNationwide Building Society Jun 2015 - Aug 2015Bournemouth, United KingdomPerformed initial reviews of mortgage applications within the Mortgage New Business team. Conducted outreach to brokers and direct customers to request additional information, ensuring a thorough and accurate processing of applications. -
Placement Assistant & Student GuideUniversity Of Portsmouth Oct 2014 - May 2015Represented Portsmouth Business School at open days, engaging with prospective students and their families. Provided guidance and support to students interested in placement schemes, assisting in the promotion and facilitation of placement opportunities. -
Events ExecutiveHewlett-Packard Jul 2013 - Aug 2014Bracknell, England, United KingdomContributed to the planning and execution of B2B events across various business units. Collaborated with team members, including interns and senior management, to ensure event objectives were met and to deliver a successful event experience.
Nina Johnson Education Details
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1St Class
Frequently Asked Questions about Nina Johnson
What company does Nina Johnson work for?
Nina Johnson works for Yunex Traffic
What is Nina Johnson's role at the current company?
Nina Johnson's current role is Change Manager.
What schools did Nina Johnson attend?
Nina Johnson attended University Of Glasgow, University Of Portsmouth.
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