Nishanth J Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Data Engineer | Technogen India Pvt. Ltd. Hyderabad, TelanganaSeptember 2020 - August 2023• Roles and Responsibilities:o Designed and maintained Hadoop-based data processing pipelines, managing daily data volumes averaging 5-7 GB, accumulating to 2-3 TB over time.o Enhanced data processing speed by 20% using Apache Spark, reducing processing time from 10 hours to 8 hours.o Incorporated Hive and PySpark for efficient querying and processing of large datasets, markedly improving data retrieval and processing efficiency.o Involved in migration of a project to Azure blob storage with Databricks, enabling seamless data ingestion and storage for distributed processing using pyspark.Environment: Hadoop, Apache Spark (PySpark), Azure, Databricks, Hive.

Hyderabad, Telangana, India

Field Support Operations | Payswiff Solutions Pvt Ltd Hyderabad, TelanganaJanuary 2018 – February 2020• Roles and Responsibilities:o Led a team of 40 field support specialists, ensuring seamless service delivery nationwide.o Optimized budget allocation for field support operations, reducing costs by 10%.o Partnered with external vendors to optimize operational processes and nationwide roll-out of Task Care Application, achieving a 35% improvement in service delivery time and elevating overall service quality.o Improved task assignment and report generation efficiency by 30%, using real-time location tracking of team members and instantaneous updates on task completion to enhance management oversight.o Coordinated logistics for field support, achieving a 100% on-time device collection and return rate, and reducing delays by 60% through streamlined processes and real-time tracking.o Tailored services to meet specific client needs, markedly enhancing overall satisfaction.Environment: Team leadership, logistics management, budget optimization, vendor collaboration, Deploy and Implementation of tracking and report generating application.Customer Engagement | Payswiff Solutions Pvt Ltd Hyderabad, TelanganaDecember 2016 – December 2017• Roles and Responsibilities:o Directed outbound voice process operations, achieving 100% customer satisfaction within the first year.o Developed data-driven strategies and presented performance reports to enhance operational efficiency.o Facilitated interdepartmental communication for quick issue resolution, ensuring seamless customer service.o Managed key client relationships, delivering tailored service and maintaining a 95% satisfaction rate.Environment: Customer relationship management, performance reporting, data analysis.