Nelson Moreno Alexandre Email & Phone Number

Zurich, Switzerland

Zurich, Switzerland

- Responsible for all group travel segment related steering tasks of the LHG hub airlines. This includes all B2B group travel requests (e.g. from tour operators, cruises) as well as special events (e.g. Pharma congresses, Olympics) that require specific group conditions. - Optimizing revenue generation from group bookings by offering adequate group fares and contract conditions to our Sales counterparts - Collaboration with Capacity Steering colleagues to finetune the selection and scope of group business on our LHG flights and evaluate special business enquiries for non-standard group business - Support further harmonizations and adaptations of our group guidelines whenever needed and ensure adherence to the worldwide group steering policy - Support Revenue Management Service providers to provide guidance on outsourced tasks - Manage group business tool responsibilities from Steering side, coordinate with Groups IT in case of technical issues and handle all queues applicable for Group Steering

Zurich, Switzerland

Zürich, Canton Of Zürich, Switzerland

- Managing and coordinating the process of Educational group travel for 6000+ travellers including Consolidation, Flight reservation and Inventory management.- Find creative solutions within budget and quality guidelines to ensure the best travel experience.- Cross department communication to ensure the best possible costumer satisfaction.- Acquired booking knowledge of worldwide destinations and the necessary processes/requirements involved.- Strong relationship and network building with internal and external stakeholders and suppliers.

Zürich, Canton Of Zürich, Switzerland

- Greet guests upon arrival with a positive, helpful attitude, check them in and provide them with any information they need to enjoy their stay;- Respond to guest inquiries, concerns and complaints as needed;- Place reservations;- Helping maintain workplace security by issuing, checking and collecting badges as necessary and maintaining visitor logs;- Assisting with a variety of administrative tasks;- Audit and balance reports from the day shifts;- Run EOD computer functions so they are complete by the end of the shift;- Prepare guest bills for next-day checkouts and process reservation cards;- Balance cash drawers and record receipts;- Provide excellent customer service.

Lisboa E Região, Portugal

Involvement in several projects such as:- Revamped New Premium Lounge Project by identifying infrastructure gaps, resulting in an increase of customer satisfaction- Started the project to change child meal offerings, focusing on improving taste, presentation and overall attractiveness

Lisboa E Região, Portugal

Main tasks:- Customer management - reservations, check ins, check outs, database maintenance.- Updating of hotel management and billing programs.- Marketing and sales dynamics.- Management of suppliers / partners / collaborators.- Maintenance of the units in their best working condition.- Administrative functions.

Lisboa

Bachelor'S Degree, Tourism Business Management

Aims to prepare staff for managerial tasks in tourism companies, such as supervising and managing the planning and management departments.

Training Program, Revenue Management

This course is designed for all those who wish to acquire and update knowledge in the area of revenue maximization applied to the hotel.