• Responded to customer inquiries via email, chat and phone.• Resolved customer issues and complaints in a timely manner.• Maintained detailed records of customer interactions.• Assisted with product information and troubleshooting

-Provided virtual support to customers via email, chat, and phone, resolvinginquiries and issues in a timely and professional manner.-Utilized CRM software to track customer interactions and maintain accuraterecords.-Collaborated with cross-functional teams to address complex customerissues and escalate when necessary.-Acted as a subject matter expert, providing guidance and training to newteam members.-Proactively identified areas for process improvement and implementedsolutions to enhance the customer experience

• Conducted quality inspections and collaborated with teams to resolveproduct issues, ensuring high standards of quality.• Maintained detailed records of inspections and generated reports formanagement review.• Inspected products for defects before they reach the market to ensurequality standards are met.References