Osama Malik Email and Phone Number

DPT-Wealth managementled QA team testing efforts (UI and Service) on financial web-based and mobile applications for the bank. (BOL, Awards Choice, MY Merrill, and Online banking). • Collaborated with stakeholders to understand project requirements and develop a comprehensive test plan that outlines the testing approach, scope, and timelines.• Creating test cases, test scripts, and test scenarios based on the project requirements to ensure comprehensive test coverage. Executing test cases and scripts to identify software defects, ensuring that the application met the specified quality standards.• Logged and tracked defects using defect tracking systems, such as JIRA or HP ALM, and working closely with developers to ensure timely resolution.• Conducted regular regression testing to ensure that web application changes or updates do not introduce new defects or impact existing functionality.• Collaborating with cross-functional teams, including developers, business analysts, and project managers, to ensure effective communication and alignment on quality goals.• Responsible for onsite and offshore QA testing test scope, test planning, managing test execution, reporting metrics & tracking incidents defect management activities.• Working closely with Development in different platforms for Equity and retirement web applications. (BOL & Awards Choice)

• Provided vision and leadership for developing and implementing educational technology initiatives, including through serving as a member of the district administrative team.• Aligned all IT strategic planning to district strategic plans and goals for technology to serve the purpose of achieving institute’s goal Established a cross-functional IT stakeholder group or Technology Advisory Committee (TAC), comprised of a cross- functional group of end-users that provides strategic guidance for technology oversight on campus.• Provided comprehensive timelines, budgets, resource requirements, communications, staffing requirements, etc. for strategic plans.• Aligned budgets with the strategic plan with clear funding sources that can be modified to accurately reflect available funds.• Developed a list of standard technological equipment in place that dictated the type of hardware/ Software and levels of support that should be purchased. Ensured that servers from the same vendors and the same were spread across all AIT branches.• Conducted an in-depth audit of existing classroom technology and survey teachers to see what technology they like and would prefer to continue using.• Establish a standardized set of classroom technology in place that is decided by a cross-functional group of IT staff, curriculum, business, etc. allowing teaching staff to move from one classroom to another without having to relearn how to use different technology.• Created and provided a system in which full support of all classroom technologies either by internal support staff, or 3rd party support purchased for the life of the product.• Led the collaborative development of the school districts technology systems (e.g., Learning Management Systems, Cloud Computing Systems, etc.) for the purpose of ensuring the efficient growth and development of productivity computing for teachers, classified/support staff, district administrators and Board members.

Coached Clients on : • Complete understanding of Software Development Life Cycle (SDLC).• Design specifications to understand the scope, requirements, and function of the software product.• Identifying appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.• Conducting testing to ensure products perform according to user requirements and within established guidelines.• How to Identify logs, and recreate error codes, bugs, and defects.• When a product does not perform within specifications, reports defects to programmers while identifying and recommending solutions, improvements, and updates.• Testing software & tracking tools such as ALM, Jira, Postman, Jaws, SQL data base Toad Oracle SQL workbench • Utilizing test tools while developing and promoting advance usage techniques to include (e.g., scripting, defect tracking, reporting).• Manage the lifecycle of production tools for virtual reality.• Maintaining computer networks and systems including software, mainframes, VPNs, routers, and other physical hardware.• Installing and configuring network equipment to update or fix hardware or software issues.• Updating virus protection software to keep data and communications protected.• Monitoring computer systems to improve network performance for computer systems and networks.• Communicating networking issues to other employees and management, especially in training new users.• Fixing software and hardware configuration issues for users on-demand or from inspection of the systems.

• Testing various Salesforce.com standard objects such as Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities, along with Campaigns.• Creating and testing Salesforce CRM Workflows, Approval Processes, Validation Rules, and Sharing & Security rules.• Tracking and maintaining requirements to ensure functionality traceability and use case traceability.• Analyzing Business requirements and solution specification documents to design Test Plans and Test cases.• Defining requirements in Quality Center and mapping them with the respective test cases for traceability.• Performing Queries on both Source and Target using SQL and verifying the records and their respective fields match and count of the records.• Acting as a SPOC for all testing-related activities Onshore. Providing offshore teams with necessary KT and assistance whenever required.• Regularly participating in Technical and Use Case review meetings for various functionalities in the application.• Involvement in User Acceptance Testing, including reviews for functional requirements and Test case scenario and Test case designing.• Scheduling daily stand-up calls with Onsite teams. Conducting Test Plan/Test case review meetings during the testing phase.• Executing test cases manually using Application Lifecycle Management. Performing data validation testing and writing test cases based on business scenarios.• Using MS Excel sheets for comparing millions of records and their fields. Performing sanity/smoke testing for each release.• Maintaining multiple versions of test sets and working on regression testing. Involved in all phases of SDLC.