I act as a management consultant and use data analysis to inspire managers and experts on technical and marketing areas.I am responsible for developing the customer experience framework for Yettel telecom customers and internal IT users.I run analysis for gaining insights and inputed them to IT and network teams for executing the appropriate actions.I developed a framework for continuous improvement and run organizational and process (ITIL) improvement analysis and action… Show more I act as a management consultant and use data analysis to inspire managers and experts on technical and marketing areas.I am responsible for developing the customer experience framework for Yettel telecom customers and internal IT users.I run analysis for gaining insights and inputed them to IT and network teams for executing the appropriate actions.I developed a framework for continuous improvement and run organizational and process (ITIL) improvement analysis and action planningI am best at activities where understanding the situation and concept development is part of the task. Examples of concepts developed- IT availability, a customer centric IT measure- IT application operation maturity model definition and assessment- Improvement framework, based on assessing services according to their value generation Show less

I managed cross-functional organization (representing ITIL areas) of employees and external staff that provides software and IT infrastructure solutions for enabling, supporting and automating Ericsson’s Service Delivery processes. Our responsibility covered the whole life-cycle from requirement gathering to operations.I shifted the focus from technical solutions to value creation to users. I introduced the measurement of the value of our software tools as amount of human work saved due to… Show more I managed cross-functional organization (representing ITIL areas) of employees and external staff that provides software and IT infrastructure solutions for enabling, supporting and automating Ericsson’s Service Delivery processes. Our responsibility covered the whole life-cycle from requirement gathering to operations.I shifted the focus from technical solutions to value creation to users. I introduced the measurement of the value of our software tools as amount of human work saved due to automatization or service business generate.In order to cope with the changing needs and request I advocated and supported the introduction of agile methodologies, scrum and kanban. Show less

I defined growth strategy to find and approach potential users for the solution. I shifted the focus from features and features of software to value for users. Our user base multiplied during this period.

I set up project planning, follow up and reporting practice as well as internal structures that supported the growth of project teams.I developed a continuous re-planning method to satisfy management needs of always be in control and have reliable status reports.