• Responsible in executing the onboarding of new channels using Amagi solutions.• Identify requirements, planning, identify risks, coordinate with internal and external teams, execution, status reporting and formal handover/closure.• Regular communication with channels, partners, and internal teams to align on the project goals and risks.• Setting up continuous improvement of processes, checklist, documents, and other artifacts required for onboarding and regular… Show more • Responsible in executing the onboarding of new channels using Amagi solutions.• Identify requirements, planning, identify risks, coordinate with internal and external teams, execution, status reporting and formal handover/closure.• Regular communication with channels, partners, and internal teams to align on the project goals and risks.• Setting up continuous improvement of processes, checklist, documents, and other artifacts required for onboarding and regular operations.• Point of contact with customer for escalation and issue resolution.• Regular review mechanism with customers, partners, and internal teams.• Provide continuous update on status of major issues and progress of features.• Publish dashboard on ongoing projects and channels. Show less

• Identify Client requirements.• Hardware, infrastructure, and software customization.• Planning, tracking and status reporting to stakeholders.• Coordination with teams ‑ purchase, shipping, engineering, support, finance, vendors, partners and customers.• Ensure that workflows are established for operational phase.• SOP for channel operations, incidents.