Samuel Moore Email & Phone Number

North Port, FL, US

Port Charlotte, Florida, United States

• Overhauled IT Infrastructure by implementing RMM, MDM, IT Ticketing Solutions using NinjaOne, and standardized OLAs, reducing IT issue resolution time by 42% and improving device management for capabilities for 100+.
• Established workflows and in depth SOPs, ensuring consistent knowledge transfer and operational redundancy.
• Improved data security by introducing Keeper Enterprise and CrowdStrike, reducing cyber threats by over 70%.
• Negotiated software licensing costs, resulting in a combined 62.8% reduction in licensing costs, delivering over $8,820 in annual savings.
• Leveraged the company's Verizon representative to secure $0 financing for iPhone 16 upgrades, cutting costs by $19.44 per line, and delivering $13,990.80 in annual savings.
• Deployed an automated onboarding process with Jotform and Zapier, automating tasks and data entry, cutting missed onboarding tasks by 83% and minimizing clerical errors through standardized data entry.

Naples, Florida, United States

• Integrate various low-voltage systems, including audio, video, lighting, and shades, to work cohesively within a unified control platform, enhancing user experience and system functionality.
• Set up, configure, and maintain media server racks, ensuring their optimal performance and reliability to support seamless media delivery and system operations.
• Install and configure distributed video systems, including video over IP, matrix switchers, and video walls, to enable seamless content delivery across multiple platforms and displays.
• Implement and maintain distributed audio systems, such as multi-room audio setups, and integrate them with control systems to deliver high-quality sound distribution throughout residential and commercial spaces.
• Install and program Lutron lighting systems, utilizing IP control to optimize lighting automation and control for enhanced ambiance and energy efficiency in both residential and commercial environments.
• Install and configure smart shades from Lutron and Crestron, ensuring precise automation and control of window treatments for improved comfort, privacy, and energy management.

United States

I stream-line business processes through Custom Automations (easy to maintain low-code or baked in) and Custom Software Solutions. I am adept in Website Development through all of the major Site Builders such as Wordpress, but I accel in Custom Website Solutions such as Cloud Server Development/Maintenance using Ubuntu Servers or any other server.

Remote

• Automated the Client Burn Rate Report in Google Sheets by integrating daily data imports from Time Doctor, Payroll, and Harvest Invoices, reducing annual non-billable hours by an average of 170 hours, saving an average.
• Developed a Recruiting ATS in Airtable by designing automated data pipelines and a scalable user interface tailored for applicant tracking, Streamlining workflows, increasing the Recruiting Department's productivity by.
• Designed a Client Manager CRM in Airtable, optimizing workflows and improving project management efficiencies by over 30%.
• Configured email authentication records (MX, SPF, DKIM, DMARC) for MAG’s domain, resolving Google Workspace user suspensions issues, and improving email deliverability and MAG's domain reputation.
• Built an Automated Contracts System, reducing annual non-billable hours by an average of 300 hours and saving an average of $6,000 annually.
• Deployed a Sales Pricing Calculator utilizing Jotform that integrated with the Automated Contracts System. Resulted in a 191% initial Monthly Recurring Revenue (MRR) increase, sustained 50%+ year-over-year MRR growth.

Remote

- Performed troubleshooting existing systems and process issues, implementing and documenting solutions to resolve the issues and increase future ticket resolution times.- Collaborated with Sr. IT Specialists in developing new systems and processes, and optimizing existing processes to increase operational efficiencies.

• Planned, coordinated, budgeted and supervised multiple building projects of varying sizes.
• Monitored projects on-site and made daily decisions about operation activities.
• Executed all given tasks by project deadlines and within budget limitations.
• Oversaw carpenters, general laborers, framers, roofers, and all other skilled or unskilled tradesmen employees.
• Assisted the company CEO in all areas of recruiting, supervision, budgeting and analytical reporting, while responding to all on-site emergencies professionally and efficiently.
• Cut costs by 15% below budget on two 5000+ square foot renovation projects.

• Recruited, trained, motivated and coached sales staff through providing feedback.
• Managed day-to-day performance of the sales team while monitoring performance metrics and reporting the data collected.
• Analyzed sales metrics to define sales potential, increasing sales growth within my sales team by 15%
• Filled out consumer finance applications while closing customers to get them approved for the funding on their equipment.
• Ensured customer satisfaction and resolved customer complaints, increasing customer satisfaction metrics by 30%.
• Scheduled install dates with installers and confirmed the following days schedule with each the day prior, increasing installation rates on closed sales by 45%.

Education record

Activities and Societies: The ITIL Framework, ServiceNow Fundamentals and Developing Applications for ServiceNow using JavaScript.

High School Diploma