Sergio Pimentel Email & Phone Number

West Palm Beach, Florida, United States

West Palm Beach, Florida Area

West Palm Beach, Florida Area

Boca Raton, Fl

Responsible for the daily development, support, maintenance and management of ADT’s iOS deployment between MDM solutions. Performed system upgrades through direct and indirect communication with staff. Documented all mobile end-user corporate computing assets and services.

Miami, Florida

Originally maintained a 24/7 support level for 90+ users within a Microsoft Windows environment in three corporate branches: Boston (locally) Washington D.C (remotely) and West Conshohocken (remotely). Relocated to become primary IT lead and maintained 250+ users for the firms securitized products group in Boca Raton and their Private Wealth Management team in Miami. Full service IT support included: desktop (hardware & software), server (Unix & Windows), networking, audio/video conferencing equipment, Avaya PBX, IPC turret systems, Blackberry mobile devices, wiring cross connects and patch panels and documenting technology issues. Accountable for ordering computer equipment (building, configuring and installing desktops/laptops). Served as IT Business Unit Liaison for Fixed Income and Equity Research with our headquarters in NY which was responsible for providing single point of contact for all deployments and projects pertaining to the business unit as well as firm wide initiatives. Managed remote backup infrastructure which included Veritas NetBackup and NetApp. Assisted business units in the creation and maintenance of the Disaster Recovery Plan (BCP). Responsible for the branches installation and support of real-time Market Data infrastructure (Bloomberg/Bridge/Thompson ILX/Reuters). Project Management and Move Management from an IT perspective.

Boston, Ma

Provided desktop/laptop support of hardware and software related problems to approximately 800 End Users/Executive Management. Maintened/Configured/Installed hardware and software issues that included: network connectivity (TCP/IP, IPX/SPX, Novell 4.x, NIC cards), harddrive/memory issues and upgrades. MS Office 2000 Suite, Lotus Notes 4.x & 5, Microsoft Outlook, NT/2000 profile maintenance, new PC/Laptop setups (Compaq & IBM), and configurations with standard image for new hires via Norton Ghost 6.x, Mainframe AS/400, Printer installations and management. Provided remote support to offsite users via Remotely Possible, SMS, Remote Desktop and Terminal Services. Assisted in mass rollout of MS Office 2000, Lotus Notes 5.03, as well as other internal applications.

Wilmington, Ma

Provided desktop/laptop support to end users as well as executives, which included troubleshooting, replacing and configuring of hardware and software issues. Software issues included installing and supporting Microsoft Windows 95/98/NT/2000, Microsoft Office Suite, Netscape Mail and Norton Antivirus. Managed the software library along with installing and allocating different types of software to end-users. Responsibilities also included troubleshooting and configuring network connectivity (TCP/IP, Novell Netware, NetBEUI and IPX/SPX) for the LAN/WAN. Built computer systems according to specifications indicated and imaged harddrives with standard bundle of software for new hires. Upgraded desktop/laptop hardware (IBM ThinkPad, Dell Latitude and HP Vectra) which included memory, harddrives, network/modem cards, and sound/video cards among others.

Merrimack, Nh

Provided over the phone technical support to customers using Fidelity’s proprietary trading software (FOX+) and Fidelity’s website for online trading. Assisted customers with troubleshooting, configuring, installing and navigating of operating systems, programs, internet browsers and internet connectivity issues. Participated in various phases of testing for product upgrades, enhancements and new releases based on customer input.

Business Administration And Management, Finance

Introduction To Computer Networks

High School/Secondary Diplomas And Certificates