Sean F. Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• IT Lead on 9-month cloud-based migration from network drives to SharePoint – reducing the company's annual expenses by approximately $20,000.
• Spearheaded and facilitated monthly organization-wide meetings designed to socialize enterprise IT policies, changes, and overall direction, helping to encourage collaboration across multiple business units and.
• Facilitated executive management and investor calls by deploying, configuring, and maintaining IT infrastructure and service on an ad-hoc basis.
• Provided technical support to over 350 users, including the executive management team, maintaining a 97% customer satisfaction rate.
• Managed onboarding/offboarding processes for Windows and iOS using AD and Azure.
• Contributed to the deployment and ongoing management of Windows Autopilot as the established imaging standard.

• Worked with Molson Coors Beverage Company as a client, modifying and creating software to support a diverse Business-to-Business marketplace.
• Developed software filters to prevent suspicious transactions.
• Resolved disputes involving potential fraudulent claims by communicating regularly with customers.
• Collaborated closely with engineering teams to assess risk and implement risk mitigation strategies.
• Established and maintained automated test scripts covering essential application functions.

• Implemented a province-wide ticket escalation process, enhancing the efficiency of L2 Server Operations and Networking Infrastructure teams by enabling them to proactively boost productivity and alleviate the influx of.
• Handled Change Management responsibilities and requests for Server Operations and Network Infrastructure teams.
• Communicated changes to the IT Support team and documented them via Confluence.
• Led a L1 Server Operations and Network Infrastructure team to handle ticket escalations, ensuring compliance with company SLAs.
• Effectively performed troubleshooting and escalations on issues and tickets in a timely manner.
• Created and published knowledge-based articles and troubleshooting guides on Confluence.

• Provided on-site technical support for 275+ users, including the executive management team.
• Resolved issues and incidents in compliance with SLAs.
• Acted as a project coordinator for a variety of novel initiatives ranging from an enterprise Office 365 deployment to a hardware uplift of legacy AV equipment.
• Managed decision-making processes with vendors, overseeing the procurement of Crestron AV units, and coordinating with suppliers to set up and configure new meeting rooms. (Bell, SparkAV)
• Oversaw organization-wide training initiatives to familiarize end users with newly integrated technologies within the company.
• Conducted data analysis and records management.