Sean F. Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• IT Lead on 9-month cloud-based migration from network drives to SharePoint – reducing the company's annual expenses by approximately $20,000.• Spearheaded and facilitated monthly organization-wide meetings designed to socialize enterprise IT policies, changes, and overall direction, helping to encourage collaboration across multiple business units and functions.• Facilitated executive management and investor calls by deploying, configuring, and maintaining IT infrastructure and service on an ad-hoc basis.• Provided technical support to over 350 users, including the executive management team, maintaining a 97% customer satisfaction rate.• Managed onboarding/offboarding processes for Windows and iOS using AD and Azure.• Contributed to the deployment and ongoing management of Windows Autopilot as the established imaging standard.• Created comprehensive help guides for end-users and IT staff in FreshService.

• Worked with Molson Coors Beverage Company as a client, modifying and creating software to support a diverse Business-to-Business marketplace.• Developed software filters to prevent suspicious transactions.• Resolved disputes involving potential fraudulent claims by communicating regularly with customers.• Collaborated closely with engineering teams to assess risk and implement risk mitigation strategies.• Established and maintained automated test scripts covering essential application functions.

• Implemented a province-wide ticket escalation process, enhancing the efficiency of L2 Server Operations and Networking Infrastructure teams by enabling them to proactively boost productivity and alleviate the influx of L1 tickets.• Handled Change Management responsibilities and requests for Server Operations and Network Infrastructure teams.• Communicated changes to the IT Support team and documented them via Confluence.• Led a L1 Server Operations and Network Infrastructure team to handle ticket escalations, ensuring compliance with company SLAs.• Effectively performed troubleshooting and escalations on issues and tickets in a timely manner.• Created and published knowledge-based articles and troubleshooting guides on Confluence.• Assisted in setting up and monitoring AV meetings and maintained AV systems (Crestron, Clickshare).

• Provided on-site technical support for 275+ users, including the executive management team.• Resolved issues and incidents in compliance with SLAs.• Acted as a project coordinator for a variety of novel initiatives ranging from an enterprise Office 365 deployment to a hardware uplift of legacy AV equipment.• Managed decision-making processes with vendors, overseeing the procurement of Crestron AV units, and coordinating with suppliers to set up and configure new meeting rooms. (Bell, SparkAV)• Oversaw organization-wide training initiatives to familiarize end users with newly integrated technologies within the company.• Conducted data analysis and records management.