• Provides insight and support for clients with Python queries, C#, Java, .NET, database management, and cloud-based server implementation• Educates new customers on enterprise platform(s) use, content, and technologies in a manner tailored to client’s specific use-case• Ensures customers derive maximum value from their investment in Refinitiv services and solutions.• Prompts Refinitiv business development partners when new business opportunities are generated through adoption engagements• Monitors usage data, account health, and growth opportunities to create actionable insights and strategically pivots when necessary• Defines business outcomes and build a comprehensive success plan inclusive of customer objectives• Collaborates with Refinitiv stakeholders to drive retention and growth• Builds and maintain strong relationships with business decision-makers

• Utilized an algorithm that allowed the firm to identify potential growth real estate investment opportunities before they arrived on the marketplace• Employed query tools and strategy to assess the value of residential and commercial properties• Actively maintained and conducted P&L analysis on all holdings, and provided itemized account summary's to allow for greater financial transparency• Provided comparable analysis on both the buy and sell-side to allow for scenario analysis on the firms current forecast

Managed the Pharmaceutical segment of the Kogod School of Business Investment Fund:• Provided weekly sector updates of market moves within the pharma space• Pitched investment theories of securities within the pharma space• Assisted in the asset allocation and decision making of securities purchases within the fund

• Identified and tracked new business opportunities and expiring contracts among government civilian, healthcare and national security agencies• Contributed to corporate strategic planning by conducting market analysis and competitive intelligence analysis via online databases (GSA, FBO, SAM, CIOSP3)• Led the development of a SharePoint repository for business development and proposal assets, including gathering user requirements, creating design mockups based on UX/UI principles, and conducting user testing to ensure usability.

• Researched 1000+ organizations that were being targeted for product opportunities to derive information that drove an outreach strategy• Reviewed and analyzed client data to draw conclusions resulting the creation of new collateral• Researched client data to accurately target and contact appropriate clients for events and webinars• Segmented organizations by region to effectively organize events, maximizing registration count

• Greeted and handled 15-20 reservation parties a night as well as 40-50 walk-in parties• Managed restaurant floor and count using OpenTable software• Provided timely service to all customers as well as handled payments• Provided support and service over the phone• Enhanced strong customer service, multitasking, and resourceful based skills

•Balanced cash drawers to a difference of $0.00 when opening and closing the store.•Assisted in other associates sales in order to meet daily goals of the store. (Shoes sold, total sales, etc.)•Enhanced strong customer service, teamwork, and communication skills

• Greeted 100’s of customers entering the plaza as well as assisted them out of their car• Recorded approximately 100 tickets with times and detailed information as well as cautiously parked approximately 50 cars a day• Enhanced strong customer service and multitasking skills

•Counted money in cash drawers at the beginning and end of shifts to ensure that amounts were correct (within $5.00) and that there was adequate change •Provided customers carry-out service at the completion of transactions, bagged 1000’s of groceries per shift•Guided 100’s of customers with their purchases and transactions as well as suggested ideas to the management team on product placement•Trained 30+ new associates to correctly operate the computer systems as well as how to treat customers courteously •Enhanced time management, training, innovation and interpersonal based skills