🧡 Living the Orange Life!!! 🧡Investigating; Analyzing; RemediatingServing a Higher Purpose to make the world a better place 🌎

Developing my skills in service to protect the world we live in 🌎

SUPERVISING, TRAINING AND EMPLOYEE DEVELOPMENT- Trains new hires through remote computer access (Softlink) and Microsoft Teams- Conducts real-time walkthroughs during trainee sales and customer service calls, helping new agents achieve better job performance- Documents daily occurrences and follow up reports- Briefs new hires on important company documents and expectations- Responds to and resolves next tier associate's inquiries via gui ticketing system requests

TEAM ESCALATION, ASSOCIATE ASSISTANCE AND RESOLVING TICKET INQUIRIES- On-Call escalation advocate for associate’s questions and concerns regarding the customer- Works ticketing requests, resolving documented phone inquiries per associates for customer needs- Emails lunch and break times for employees each day- Prints and makes return labels to mail out to customers

SUPPORT, SALES AND SERVICE- Manages customer data and offers strong customer service across client accounts. - Establishes and often maintains at or above 100% add on offers in sales and call monitoring scores, with expectancy at only 80% on call monitoring, while continually improving productivity in all other areas of grading- Services multinational clients with sales and service operations- Resolves disputes and claims, de-escalating customer concerns, through education, empathy and focus- Consults with leadership and team members to address high-priority cases- Provides technical analysis and develops reports in support of bug remediation- Aids corporate support tiers with analysis, updates, and responses- Handles customer financial exchanges and support with international conversion- Maintains customer privacy with personal data and information- Follows strict financial and personally identifiable information security protocols- Manages rapid inbound and outbound call systems

CYBERSECURITY, DEVELOPMENT AND EDUCATION- Performed mentorship duties and maintained regular meetings with Chief Information Security Officer- [Platforms] ZeroFox | CrowdStrike Falcon | IRONSCALES | Tenable IO | Netcraft- [Studies] CISSP | Security+ | AWS Cloud Practitioner | CrowdStrike University | ZeroFox University- Reviews, analyzes, and remediates security threats- Escalates and reassigns high priority alerts

DEVELOPMENT, SOCIALIZATION, RELATIONSHIP BUILDING- Taught children between the ages of zero and five years with de-escalation, socialization, and self-regulation techniques. - Managed the organizations medical data and maintained strict privacy of those records- Lead daily activities, while managing staff and students- Co-Lead program curriculum and lesson plans - Supported revenue growth through cycle development of clientele family/business relationships- Mentored new staff, developing positive working relationships and a team driven environment- Educated staff with up-to-date childhood development techniques - Assessed student readiness for classroom advancement- Administered medications, developed meal plans, and monitored student health- Implemented applications of social and applied science, in child behavior, discipline and education

EDUCATION, ACHIEVEMENT PLANNING, AND INCLUSIVENESS- Educated preschool aged students two to five years of age- Taught children autonomous behavior, resolution techniques, self-care, self-directed play, and self-regulation- Researched, planned and implemented student curriculum and directives- Fostered relationship building with student families and peers- Guided students’ self-confidence levels and developed team building for all-inclusive environments- Maintained daily schedules and routines in a timely manner- Created art, literacy and STEM opportunities for fostering student’s intellectual stimulation - Designed higher level learning and critical thinking activities for advanced learners- Practiced safety and security protocols- Educated and worked alongside dual language learners

ASSESSMENT, DEVELOPMENT AND FUNDAMENTAL TRAINING- Managed up to seventy-five students, in one setting- Educated children of diverse ages, between zero to fourteen years of age- Tutored grades K-9 in math, science, writing and reading- Authored and implemented curriculum for students, including reading, writing, math, science and art.- Designed and scheduled student activities and outings- Collaborated with educators and staff to develop organizational and student goals- Prepared students for educational advancements- Developed techniques designed to encourage participation and prep students for advanced learning

STORE MANAGEMENT, LEADERSHIP, AND SALES- Managed retail store and its employees- Provided qualitative efficiency, lessening employee hours, and reducing employee turnover rate- Managed store inventory, purchase requirements, and loss prevention- Supervised staff and provided strong customer service- Provided expertise and associate assistance in store- Documented and routinely addressed and delivered sales figures to leadership- Principal member of owner’s support team in building company success- Attended staff meetings and group think sessions for company achievement and evolvement