• Led a team of over 25 associates at Market 22's leader store ($110m+ store)• Completed all aspects of the Produce Store Within A Store (SWAS) planning, reviewing reports and invoices, managing orders, and analyzing sales data to ensure in-stock and appropriate inventory levels• Addressed quality concerns by meticulously documenting and filing claims, minimizing merchandise shrinkage and ensuring product integrity• Strategically set modulars and adjusted product locations based on demand, leveraging innovative features to drive sales and enhance customer engagement• Provided coaching to associates based on throwaway record sheets, implementing strategies to minimize food waste and optimize operational efficiency

• Oversaw a team of over 90 associates, including over 10 Customer Service Managers at Market 22's leader store ($110m+ store)• Delegated notes to associates based on individual strengths and expertise, optimizing resource allocation and maximizing output• Assisted the Front End Manager with ensuring sufficient coverage and provided leadership in their absence• Analyzed customer and associate feedback to identify areas for improvement, resulting in the implementation of initiatives to boost key metrics and team morale• Provided associate mentorship, leading to increased engagement and reduced turnover

• Managed over 80 associates at Market 22’s leader store ($110m+ store)• Spearheaded projects to increase productivity and morale by streamlining processes and establishing associate recognition• Supported salaried managers in external departments to assist in total store execution• Coordinated with fellow managers to manage schedules in a fast-paced environment• Conducted associate performance evaluations and provided coaching to improve their professional development

• Used sound judgement to resolve customer complaints in a timely manner• Arranged refunds, exchanged and credited returned merchandise, and fulfilled account payments• Followed company policies and guidelines in accordance with the "One Best Way" standards of practice• Worked hand-in-hand with internal department associates to resolve customer inquiries

• Managed lines during peak hours and encouraged the utilization of self-checkout to attain SCO penetration targets• Advertised and assisted over 100 clients in signing up for the company's credit card service• Monitored transactions using BOB, LISA, and MITCH protocols to minimize shrink

• Handled large sums of cash and ensured the accuracy of cash flow• Assisted in the replenishment and rearrangement of display items in the front end department

• Developed custom functionality for clients in Salesforce and collaborated with quality assurance testers to complete tickets• Delivered presentations at end-of-sprint demos to clients and utilized feedback for improved development• Created and maintained mock-ups for an internal application using Figma and reported application bugs in Jira

• Led a team of software developers and hosted collaborative workshops• Spearheaded a project to overhaul the company's website for better maintainability and to comply with web accessibility standards (WCAG 2.1 level AA)• Communicated with clients and discussed project terms while following provided guidelines

• Mentored interns, leading to increased productivity• Developed scripts for the company website for increased reusability

• Deployed code linking databases to API services to external client-side user interfaces for an internal PPE portal• Worked on VMware Workstation Pro and developed functions using Java, Spring, and Thymeleaf• Utilized DevOps tools such as Jira and Confluence for work item tracking and information sharing

• Developed functions in JavaScript and macros in Visual Basic for Applications (VBA) to automate common tasks• Produced forms using jQuery and AJAX by accessing SharePoint resources through REST calls• Created web pages compliant with Web Content Accessibility Guidelines (WCAG 2.1) level AA using MathML, WAVE, and NVDA• Worked with Adobe Dreamweaver 2021 and Beyond Compare 4 to convert Word documents to HTML using Web Experience Toolkit (WET) framework, and updated web pages through SharePoint 2016 Enterprise